Summary:
The Program & Administrative Coordinator provides essential programmatic and administrative support for Ronald McDonald House Charities® of Southwest Florida (RMHC SWFL), including The Ronald McDonald House®, The Ronald McDonald Family Room®, and The Ronald McDonald Care Mobile® Program. This role supports the Director, Volunteer & Family Services, in program delivery and the Director, Business & Finance, in administrative operations, ensuring efficient, compassionate, and mission‑aligned service to families and stakeholders. This role reports to the President & CEO.
Essential Job Responsibilities:
- Coordinate logistics and facilitate communication across all RMHC SWFL programs under the guidance of the Director, Volunteer & Family Services.
- Maintain accurate records, policies, procedures, and program data to support program quality and compliance.
- Provide direct support to families utilizing RMHC services with compassion, comfort, care, and professionalism.
- Perform administrative duties including phone coverage, correspondence management, scheduling, and document preparation.
- Serve as primary liaison for internal administrative needs for the Director, Business & Finance, including mail processing, invoice routing, check printing and coordination, deposit preparation, bookkeeping support, IT/vendor coordination, in‑kind gift tracking, office supply management, and meeting coordination.
- Support organizational initiatives and complete additional duties as assigned by the President & CEO.
Performance Requirements:
- Deliver excellent customer service and exemplify the mission and values of RMHC SWFL.
- Demonstrate flexibility, patience, professionalism, and sound judgment in a fast‑paced environment.
- Collaborate effectively with staff, volunteers, families, medical personnel, and community partners.
- Apply strong problem‑solving and decision‑making skills to support daily operations.
- Manage multiple responsibilities with accuracy, organization, and attention to detail.
- Maintain timely, complete, and accurate documentation.
- Exercise strict confidentiality when handling sensitive information.
- Communicate clearly and professionally in both written and verbal formats.
- Interact respectfully and effectively with individuals from diverse backgrounds.
- Work independently while supporting a positive, team‑oriented work environment.
- Prioritize competing tasks and delegate when appropriate.
- Availability to work evenings and weekends as needed.
- Perform additional duties as assigned.
Qualifications:
- Bilingual proficiency in English and Spanish is required.
- Bachelor’s degree preferred; equivalent experience considered.
- Minimum three years of administrative or office experience.
- Proficiency in Microsoft Office Suite.
- Project management experience preferred.
Physical Demands:
Role requires the ability to sit or stand for extended periods, move throughout the workspace, and occasionally lift up to 15 pounds.
Work Environment:
Work is performed in a well‑lit office environment. Occasional evening and weekend work may be required. Some duties may involve exposure to outdoor conditions during events or activities.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Language:
- English and Spanish (Required)
Work Location: In person
