Program / Account Manager
SmartHire is looking for a Program / Account Manager for a client in Sumner WA. Ideal candidate will have 5+ years of Program Management/Account Management within Aerospace. Strong technical and customer support skills needed. This is a Full Time, Direct Hire role that is fully onsite.
Location: Sumner WA
Salary: $40.00 - $48.00 per hour. DOE
Benefits: Upon completion of the probationary period benefits include Medical, Dental, Vision, Short and Long-Term Disability, 401(k), and voluntary supplemental insurance options.
Industry: Aerospace
Position Summary
The Program / Account Manager is responsible for managing assigned aerospace customer accounts and programs, coordinating customer requirements, purchase orders, schedules, pricing, and internal communication. This role serves as a key liaison between customers and internal teams to support on-time delivery, customer satisfaction, and compliance with applicable quality requirements.
Responsibilities
· Manage assigned customer programs, including schedules, budgets, requirements, and quality expectations.
· Use customer portals and program systems such as MoveIT, cFolders, ESIS, and similar platforms to access requirements and track program information.
· Review and prepare proposals, contracts, and long-term agreements, coordinating with engineering, estimating, production, and customer service to confirm pricing, timing, and requirements.
· Lead program planning, including pricing and cost considerations, lead times, risk identification, status tracking, and customer commitments.
· Monitor On-Time Delivery (OTD), identify potential production bottlenecks, and work with internal teams to meet customer schedules.
· Coordinate vendor lead times with production and customer schedules, evaluating expedited options and cost impacts when necessary.
· Communicate program status, schedule changes, customer requests, and potential roadblocks to customers and internal stakeholders.
· Partner with estimating on RFQs and manage engineering change requests to ensure scope, pricing, schedule, and requirements are documented.
· Manage customer purchase orders, changes, and approvals, ensuring updates are authorized, communicated, and processed accurately.
· Prepare customer reports and trackers, including Open Order Reports (OOR), Work in Process (WIP) Trackers, and Line of Balance (LOB) projects.
· Provide responsive customer support, resolve issues, and participate in customer meetings and conference calls.
· Ensure compliance with applicable regulations and quality standards.
Qualifications
· 5+ years of program management, account management, customer service, or related experience within aerospace manufacturing.
· Proven ability to manage complex projects and customer accounts while meeting schedule and budget expectations.
· Experience with customer portals or program systems such as MoveIT, cFolders, ESIS, or similar platforms.
· Strong knowledge of purchase order processing and change management.
· Excellent communication, interpersonal, problem-solving, and negotiation skills.
· Ability to manage multiple priorities, work independently, and communicate proactively in a fast-paced manufacturing environment.
· Proficiency with Microsoft Office and ability to learn ERP, project management, and customer systems.
· U.S. Citizenship required.
· Must be fluent in English.
Preferred Qualifications
· General knowledge of quality systems, finance, and purchasing.
· Working knowledge of contracts, sales, and terms and conditions.
SmartTalent is an Equal Opportunity Employer
Pay: $40.00 - $48.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- aerospace: 5 years (Required)
- Program management: 5 years (Required)
- customer portals: 5 years (Required)
Ability to Commute:
- Sumner, WA 98390 (Required)
Work Location: In person
