Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Associate Insurance Compliance Officer with experience processing insurance claims, claim adjusting, and underwriting.
If this is you, then CDI may be the employer for you!
Under direction of a Supervising Insurance Compliance Officer, the incumbent assists consumers primarily via telephone communications (as well as via written communications, e-commerce and in-person interviews) by independently investigating, mediating, resolving, and/or responding to the more varied and sometimes complex consumer complaints and inquiries related to insurance coverages, rating and underwriting and claims handling practices involving various lines of insurance and including multiple coverages or situations. Investigates and identifies violations of insurance practices involving situations that typically require multiple contacts with the consumer, licensee, and/or other related entity. Mediates and acts as conciliator and directs the licensee /entity to resolve the identified issue, complaint, or violation; recommends and/or takes enforcement action as appropriate.
During times of emergency, incumbents may be required to serve at a Local Assistance Centers (LAC) to assist the public during and after emergencies. This may require travel by vehicle, airplane or other means, and may require overnight stays and extended shifts.
This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions.
Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (www.calhr.ca.gov).
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