Chief of Staff
Location: Tacoma, WA (On-site)
Type: Full-time
Reports to: President
About the Role
At Cascade Print Media, we’re looking for a high-performing Chief of Staff to be the right hand to our President and the backbone of our daily operations. This isn’t your average admin role — it’s part operations manager, part personal assistant, part creative problem solver. If you’re the kind of person who loves putting out fires, creating order from chaos, and taking full ownership of results — let’s talk.
What You’ll Do
Operations & Team Oversight (60%)
- Lead day-to-day operations across print, production, shipping, and customer service
- Own project timelines, team scheduling, and internal communication flow
- Ensure orders move smoothly from intake to delivery with high accuracy and speed
- Proactively identify bottlenecks and inefficiencies — then fix them
- Collaborate with sales and estimating to align capacity with customer needs
- Track key operational KPIs and report to President weekly
Executive Support (25%)
- Act as a trusted partner to the President — handle follow-ups, scheduling, prep, and reminders
- Join high-level meetings and turn strategy into action
- Serve as an internal liaison when the President is unavailable
- Help hold the team accountable to goals and deliverables
Creative/Design Support (15%)
- Support with light graphic design tasks, including internal docs, presentations, or quick-turn print jobs
- Coordinate with our design team and/or vendors on larger creative projects
- Maintain branded templates and visuals for internal and client-facing materials
You Might Be a Fit If You:
- Thrive in fast-paced, entrepreneurial environments
- Have 3–5+ years in operations, project management, or production leadership
- Are assertive, but emotionally intelligent — you know how to have hard conversations tactfully
- Have strong communication and organizational skills — you never drop the ball
- Are tech-savvy and comfortable with tools like Asana, Slack, and job tracking systems
- Can confidently manage up, down, and across — you’re not afraid to challenge ideas when needed
- Bonus: Have graphic design experience (Adobe Suite, or similar)
Role Requirements
- Full-time availability (primarily on-site in Tacoma, WA, with some offsite meetings)
- Strong leadership presence — able to earn trust and drive accountability
- Able to multitask and manage competing priorities under pressure
- Strong systems mindset and operational follow-through
- Bonus: Familiarity with print, production, or creative agency workflows
What You’ll Get
- Direct access to leadership and a chance to shape the future of a growing company
- A highly collaborative environment where your voice matters
- Flexibility and growth — we invest in people who invest in us
About Us
Cascade Print Media is a commercial print and creative production partner helping businesses across the country make their mark. From branded collateral to large-scale graphics to full-service marketing support, we combine print, promo, and design with out-of-this-world customer service. Our small but mighty team is growing — and we’re looking for someone to help lead the charge.
We do not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Cascade Print Media is an at-will employer.
To all recruitment agencies:
CPM does not accept agency resumes. Please do not forward resumes to our Careers alias, other CPM employees or call to inquire. CPM is not responsible for any fees related to unsolicited resumes.
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
