Job Title: Level 2 Engineer/Technician (MSP Help Desk & Project Work)
Are You Ready to Elevate Your IT Career?
Join our dynamic and client-focused Managed Service Provider (MSP) team as a Level 2 IT Engineer/Technician, where your technical expertise and passion for delivering outstanding client experiences will thrive. We’re looking for a highly skilled, compassionate professional who excels in problem-solving, technical implementation, and client relationships.
You'll provide advanced end-user support, Microsoft 365 administration, Entra ID, Intune, Windows administration, networking, endpoint security, server support, cloud migrations, and project implementation. Performs technical troubleshooting, remediation, installations, and client-facing consulting under TeamLogic IT standards.
Why Work With Us?
- A collaborative environment that values your contributions.
- Opportunities to work on exciting projects with cutting-edge technology.
- Professional growth and development opportunities.
- A culture that prioritizes client success and work-life balance.
- Our specialty is cybersecurity and compliance; the ideal candidate must share this passion and possess relevant experience and certifications.
What You’ll Do:
- Provide top-tier technical support via phone, email, and web portal, ensuring timely and effective issue resolution.
- Lead provisioning and system setting up new hires, delivering a seamless onboarding experience.
- Prioritize and manage incidents and service requests to meet or exceed SLAs.
- Utilize remote tools and diagnostic utilities to resolve technical issues efficiently.
- Perform hands-on troubleshooting, hardware repairs, and installations when required.
- Administer and maintain critical IT infrastructure, including servers, firewalls, and network devices.
- Implement and maintain security protocols, including antivirus solutions and updates.
- Provide expert-level server administration, including Active Directory, File & Print services, DNS, and DHCP.
- Assist in the design and architecture of network and server solutions.
- Build strong relationships with clients and colleagues, ensuring a customer-first approach.
- Stay up to date with evolving industry standards and best practices.
What We’re Looking For:
- 3+ years of hands-on IT support experience, preferably within an MSP environment.
- Strong troubleshooting skills with desktop and server operating systems (Windows 11, Server 2022, 2025, MacOS).
- Excellent communication skills with a focus on empathy, listening, and rapport-building.
- Proficiency in Active Directory, Entra, Intune, Purview, UTM firewalls, and network administration.
- Experience with Ninja RMM and Autotask PSA is ideal however experience with other RMMs and PSAs is a plus.
- Strong business acumen with the ability to align technology solutions with client goals.
- Certifications such as CompTIA A+, Net+, Security+ are ideal, or equivalent preferred.
- Relevant experience certifications in cybersecurity and compliance are required.
- A self-motivated team player with the ability to work independently.
- Valid driver’s license with the ability to travel to client locations as needed.
Preferred Experience:
- Sales engineering and proposal writing experience.
- Previous experience in IT solution design and implementation.
Ready to Make an Impact? If you are a proactive, results-driven IT professional with a passion for delivering exceptional client experience and solving complex technical challenges, we’d love to hear from you!
Apply now and take your career to the next level!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Tuition reimbursement
Education:
- High school or equivalent (Preferred)
Experience:
- Level 2 Engineer/Technician (MSP Help Desk & Project Work): 3 years (Required)
License/Certification:
- Driver's License (Preferred)
- CompTIA Security+ (Required)
Ability to Commute:
- Memphis, TN 38125 (Required)
Work Location: Hybrid remote in Memphis, TN 38125
