Role and Responsibilities:
-
Assist in overseeing the daily operations of the Loan Operations department to ensure accurate, timely, and compliant processing of loan activities.
-
Support the administration and maintenance of loan accounts, records, systems, and operational controls.
-
Monitor operational performance, reporting, and quality standards to maintain portfolio integrity and regulatory compliance.
-
Provide guidance, problem resolution, and support to Loan Operations staff, front-line employees, and other departments.
-
Assist with workflow coordination, staff training, cross-training, and employee development.
-
Participate in process improvements, system enhancements, departmental projects, and strategic initiatives.
-
Prepare, review, and analyze operational and management reports and communicate findings, risk, and trends with staff and management.
-
Provide training and day-to-day guidance to team members while serving as a subject matter expert for Loan Operations
-
Identify opportunities to improve efficiency, strengthen controls, and enhance customer service.
-
Serve as a subject matter expert and assist with departmental leadership responsibilities as assigned.
-
Acts as a backup for Loan Operations functions and positions as needed
-
Maintain prompt and regular attendance.
-
Demonstrate a positive, helpful attitude with co-workers and customers.
-
Strives to improve efficiency in his/her work area through cost savings.
-
Perform other duties and special projects as assigned.
-
Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
-
Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.
Qualifications and Education Requirements
-
Associate degree in Business, Finance, Accounting, or related field preferred
-
Equivalent banking experience and education may be considered
-
Loan operations, loan serving, and lending support experience is a plus
Preferred Skills:
-
Excellent verbal and written communication skills
-
Tact and public relations expertise
-
Experience utilizing Jack Henry system is preferred
-
Proficient in Microsoft Office Suite or related software
Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled
