Overview:
Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotel`s standards. Keeping wash area clean at all times.
Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. Respond promptly and acknowledge all guests, however busy and whatever time of day.
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Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
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Anticipate guest`s needs.
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Maintain positive guest relations at all times.
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Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
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Resolve guest complaints, ensuring guest satisfaction.
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Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
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Use cleaning chemicals according to OSHA regulations and hotel requirements.
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Adhere to all Health department, sanitation and safety regulations.
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Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
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Monitor usage of chemical and water to maximize consumption.
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Separate soiled bed linen/terry/food and beverage table line; bundle and document amounts of each bundle.
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Sort all stained /damaged items and determined status for rewash and discards; maintain continuous inventory of discards items.
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Remove all debris on floors after each sorting.
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Weight each bundle of soiled linen; place designated weights in the laundry machines.
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Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular items to be washed.
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Removed washed articles form the washing machine, when the cycle is complete. Inspect cleanliness and place in clean carts.
- Transport cart of washed linen to dryers and place in dryer’s accordance to load size. Set Dryers to designated times and temperatures for the particular articles to be dried.
- Remove articles from dryer when cycle is complete and place in clean linen carts. Transport cart to proper work area for finishing.
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Operate the folder and ironing machine. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stain articles.
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Fold clean articles and stack into designated amounts by type and size. Place stack in specified areas for distribution.
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Issue clean table linens and service towels / rags to Food and Beverage personnel.
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Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
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Operate dry cleaning equipment and use specified chemicals. Process and finish garments according to garments labels.
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Separate stained/damaged hotel uniforms and determine status of repair, re-cleaning or discard; maintain continuous inventory of discards uniforms.
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Maintain accurate poundage records of dry cleaning and laundry.
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Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
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Remove lint and debris from dryer filters and change filters.
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Transport trash containers to dumpster; empty and clean accordingly Adhere to recycling procedures.
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Breakdown and clean work areas/equipment.
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Use designated chemicals, supplies and equipment to clean laundry room floor.
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Restock chemicals for next shift as assigned.
Qualifications:
- Fluency in English both verbal and non-verbal.
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Ability to count.
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Ability to:
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Perform job functions with attention to detail, speed and accuracy.
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Prioritize and organize.
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Be a clear thinker, remaining calm and resolving problems using good judgement.
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Follows directions thoroughly.
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Understands guests service needs.
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Work cohesively with co-workers as part of a team.
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Work with minimal supervision.
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Maintain confidentiality of guest information and pertinent hotel data.
Experience, Education, & Licensure:
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1 year of experience preferred.
Compensation:
Base Pay Start Rate: $22.28/Hr.
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
