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Location: Daytona, FL 32118
Position Type: Part Time
Overview:
The Hilton Daytona Beach is looking for responsible and motivated service professionals to join its banquet team. This is a part-time position with hours that vary based on events. Weekend availability is a must.
- Approach all encounters with guests, whether internal or external, in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag while working.
- Be familiar with Hotel Standard Operating Procedures.
- Set up event spaces in a timely and safe fashion according to instructions and details outlined on Banquet Event Orders (BEOs) and floor plans, including chairs, tables, linen, displays, etc.
- Maintain high standards of cleanliness and sanitation throughout banquet function spaces, pre-function spaces, and storage areas, including carpets, walls, walks, windows, heating/air conditioning units, etc.
- Greet and welcome client representatives and guests, responding to requests in a timely, friendly, and efficient manner as it pertains to function room set-up.
- Ensure the function space is visually appealing by maintaining cleanliness and ensuring equipment is in good working order.
- Consistently implement service standards and operating procedures related to banquet and catering service function room set-up.
- Maintain complete knowledge of:
- Daily scheduled group functions, times, locations, and number of attendees.
- Location of all hotel function spaces and names of rooms.
- All styles of meeting and banquet room settings.
- Correct maintenance and use of equipment.
- All departmental and hotel policies and procedures.
- All safety guidelines.
- Provide excellent customer service and ensure customer needs are met.
- Be familiar with all current and upcoming event details.
- Work effectively under pressure and during long or split shifts.
- Perform other duties as assigned.
- Responsible and motivated with a strong service orientation.
- Ability to work varied hours based on event schedules, including weekends.
- Strong attention to detail and ability to follow instructions precisely.
- Ability to maintain high standards of cleanliness and safety.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage long or break shifts.
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