PRIMARY FUNCTION:
Oversee day-to-day operations of the Service Department, including scheduling and distribution of work for technicians and yard team, utilizing company systems and other tools to manage / generate work orders. Work closely with personnel and Branch Manager to provide quality service in a timely manner for both customer and company.
EDUCATION & SKILLS REQUIRED:
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High School diploma required, Bachelor's degree in a related field preferred
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Requires a minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with preferably at least 2 years of management experience
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Must have a valid Driver’s License and be able to travel as necessary
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Must have solid computer skills (RentalMan experience is a plus)
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Must be able to work independently and within a team to prioritize and accomplish deadlines
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Must have excellent problem-solving skills, organized, and be detail oriented
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Must have the ability to multi-task and work on many different projects
PRIMARY DUTIES:
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Manages the service employees and/or service operations in the coordinating of all rental equipment / tools’ (and rental equipment accessories) inventory and services
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Maintain professional and ethical business relationships with all customers and employees following established company policies and procedures
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Act as a liaison between Branch and corporate departments, i.e., Safety and Human Resources, to ensure compliance needs are met such as EEO, FLSA, OSHA, etc. within department
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Manages the retention and hiring of Branch service department staff, including: Interviewing, hiring, training, performance appraising, and disciplining Branch employees
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Develop and monitor performance standards and measurements for employees and job flows to improve effectiveness and efficiency
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Oversee professional, safety, and technical development needs of department employees
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Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians
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Responsible for all warranty service insuring fair treatment of the customer and the company
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Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping
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Performs other tasks and duties as assigned by Management
