Castle Family Dentistry
413 Nj-57 Washington, NJ 07882
FRONT OFFICE/SCHEDULING COORDINATOR POSITION NEEDED! NO WEEKENDS!!!
Hours: Monday 7:30am-5pm, Tuesday 7:30am-5pm, Wednesday 9:30-7pm, Thursday 7:30-5pm, Friday 7:30-2pm
We are a fantastic office in growth mode and are committed to excellent dentistry, building relationships, providing exceptional patient care and a 100% WOW patient experience! Our candidate should be organized, detail-oriented, professional and committed to our awesome growing practice.
SPECIFIC DUTIES
Schedule Management
Maintain Hygiene and Doctor schedule for multiple clinicians by monitoring schedule, making and confirming appointments through client recall system
Manage the schedule so the office runs optimally and efficiently so that each patient receives the highest quality of dental care
Confirm the next day’s appointments according to protocol and patient preferences
Schedule patients for efficient use of doctor and staff time
Check patient quick-fill list to try to fill in cancellation and no-show appointment times
Review schedule daily, weekly, and monthly. Make sure that production block scheduling is being utilized
Patient Management
Manage doctor charts for treatment plans, treatment conferences, letters and phone calls
Oversee patient relations & handle patient complaints, according to office protocol
Help explain office policy to patients
Confirm the next day’s appointments according to protocol and patient preferences
Make follow-up appointments as needed
Record chart entries from phone or in-person conversations when appropriate
Maintain the recall system. Run reports, send recall cards and make calls as needed. Send letters to inactive patients.
Records Management
Gather and accurately record insurance information from patients
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Accurately file patient information
Our ideal candidate should be:
A team player who loves to work efficiently and can be a multi-tasker
AWESOME personality and attitude
Outstanding customer service
Detail oriented
Is intentional and thinks ahead
Someone who is good with computers and is a quick learner
Great on the phone and is great at booking treatment and appointments
1+ Years of experience in a dental office setting
We are offering our front office/scheduling coordinator:
Competitive pay
401K
Accrued PTO plus BONUS BIRTHDAY PTO
The best working environment.
We know that great teams are what make us an exceptional dental office, AND we need a SUPERSTAR to join our team.
If this sound like the job you are looking for, please respond with your:
