Description:
We are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us.
As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us.
What will you do:
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Answer busy telephones - answer lots of questions and transfer/redirect calls as needed
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Check clients in and confirm information
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Manage client records, reports, and email correspondence
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Discuss payment options, process payments, set up third-party billing
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Take payments on estimates and invoices
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Able (or learn) to identify “stat” emergencies with the help of technical staff
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Some administrative tasks and data entry
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Maintain a neat and clean lobby
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Some flexibility with work hours
Perks and benefits included (dependent on full or part-time):
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Health benefits, including medical (100% paid), dental and vision
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401k with Employer Match
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PTO starts on 1st day (can start using after 60 days)
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Shift differentials and holiday pay
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Uniform allowance
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Employee pet discounts
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Continuing Education (yes, our CSRs get CE!)
Requirements:
Who are you:
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Strong customer service skills
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Excellent verbal and written communication skills
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You like people as well as their pets. Patience, empathy, and understanding are required.
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Ability to remain composed in sometimes stressful and emotional situations
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Critical thinking skills are key
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You are a compassionate listener
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Previous experience in a veterinary setting (emergency experience is a huge plus)
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Experience with EzyVet is a plus
