Full-Time Experience CuratorWho We Are
At Aspen Leisure, we don't just manage homes, we create exceptional experiences for guests, homeowners, and one another.
Based in the heart of Carbondale, Colorado, we care for a collection of thoughtfully curated vacation homes throughout the Roaring Fork Valley. From riverside cabins to luxury mountain estates, our team is passionate about sharing everything that makes this valley special.
We're a small but growing team that believes great hospitality starts with great people. Our culture is built around four core values:
- Take the High Road – We lead with integrity, honesty, and professionalism, even when it's difficult.
- Saddle Up for the Long Haul – We support one another, collaborate openly, and build lasting relationships with our guests, homeowners, and teammates.
- Stay Human – Hospitality is personal. We lead with empathy, kindness, and genuine care in every interaction.
- Fill Your Glass – We believe the best hospitality comes from people who continue to learn, grow, and take care of themselves.
If these values resonate with you, we'd love to meet you.
About the Role
We're looking for a Full-Time Experience Curator who is solutions-oriented, tech-savvy, and genuinely enjoys helping people.
As the first point of contact for our guests, you'll guide them from their initial inquiry through checkout, ensuring every stay feels seamless, welcoming, and memorable. Every conversation is an opportunity to create a five-star experience.
You Are
- Passionate about hospitality and creating exceptional guest experiences
- Calm under pressure and confident solving problems
- Friendly, professional, and an excellent communicator both verbally and in writing
- Organized with strong attention to detail and documentation
- Self-motivated and comfortable working independently while collaborating with a close-knit team
- Tech-savvy and excited to learn new software
- Able to think critically, make sound decisions, and take ownership
- Based in Colorado (Roaring Fork Valley candidates are encouraged to apply)
What You'll Do
- Serve as the primary point of contact for guests staying in our 30+ vacation homes throughout the Roaring Fork Valley.
- Monitor and respond to guest communications via phone, email, and messaging platforms within company response time standards.
- Resolve guest concerns quickly, professionally, and with empathy.
- Coordinate with Property Care, homeowners, housekeeping, and maintenance teams to ensure homes are guest-ready.
- Handle urgent issues calmly while communicating clear expectations and solutions.
- Maintain accurate reservation notes and guest documentation within our property management systems.
- Monitor daily team schedules and assist teammates when operational priorities shift.
- Help create memorable guest experiences that consistently exceed expectations.
Schedule
- Business hours: 8:00 AM – 8:00 PM, 365 days per year
- Full-time position (approximately 32–40 hours per week)
- Includes evenings, weekends, and holidays
- Schedules are posted in advance
- Occasional after-hours emergency support may be required
Qualifications
- Customer service experience required; hospitality experience preferred
- Excellent written and verbal communication skills
- Fluency in English (bilingual candidates encouraged to apply)
- Comfortable learning and using multiple technology platforms including property management systems, communication software, and internal tools
- Strong organizational skills and attention to detail
- Positive, guest-first mindset
- Must reside in Colorado, Roaring Fork Valley Prefered
Technology Requirements
- Private, distraction-free workspace
- Reliable laptop or computer
- Smartphone
- Reliable high-speed internet (minimum 10 Mbps download / 5 Mbps upload)
Compensation
- $20.00–$22.00 per hour, depending on experience
- 3 weeks PTO + 5 days sick leave
- 401K with 3% match, then 50% match on the next 2% after one year of employement
- Employee bonus program
- Company health/dental/vision
- Health & wellness stipend
- Monthly cell phone stipend
- And more!
Why Aspen Leisure?
We're building something special—a hospitality company known for exceptional service, thoughtful operations, and a team that genuinely enjoys working together.
If you're someone who loves solving problems, helping people, and creating memorable experiences while working with a supportive, values-driven team, we'd love to hear from you.
Come help us create unforgettable stays in Colorado's Roaring Fork Valley.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Our business hours are 8:00 AM to 8:00 PM, Sunday through Saturday. Shifts will be scheduled in advance and may include evenings, weekends, and holidays. Are you available to work within this schedule?
- How many years of customer service experience do you have?
(0, 1–2, 3–5, 5+)
- Do you have any experience working in hospitality, vacation rentals, or property management?
- Are you comfortable working in a fast-paced and constantly evolving environment?
- Do you currently live in the Roaring Fork Valley (Aspen, Snowmass Village, Basalt, Carbondale, or Glenwood Springs)?
Work Location: Remote
