GOLDEN COAST CONSTRUCTION & RESTORATION
We're Hiring
FIRST RESPONDER CONSULTANT
First on the Scene · Empathy-Driven Emergency Response
STOCKTON / MODESTO TERRITORY — FULL-TIME — FIELD-BASED — ON-CALL REQUIRED
Division
Sales Team
Reports To
Sales Manager
Territory
Stockton & Modesto
Position Type
Full-Time — Field-Based — On-Call Availability Required
ABOUT THE ROLE
Golden Coast Construction & Restoration is a fire and property restoration contractor serving Northern California homeowners. When a family loses their home to fire, we're the team they call — and our First Responder Consultants are the first people on the ground and the first face that family sees from Golden Coast.
We're hiring a First Responder Consultant to serve our Stockton and Modesto territory. This is a fast-moving, people-first field role built for someone who thrives under pressure, leads with empathy, and can build trust quickly in high-stress environments. You will be the first point of contact at every loss scene — not to sell, but to show up, assess the situation, and give homeowners confidence that there is a clear path forward.
WHAT YOU'LL DO
Respond — Be First on Scene
- Respond to fire and property-loss notifications with an on-scene arrival target of 45 minutes (acceptable window: 30–120 minutes based on real-time drive time)
- Complete a rapid assessment from your vehicle before exiting — score the loss and confirm resource needs before making contact
- Coordinate with your paired Lead Loss Consultant immediately upon arrival
Connect — Lead with Empathy
- Make first contact with the homeowner with calm, confidence, and genuine care — they are in crisis, and you are the first voice of stability
- Listen first. Understand their immediate concerns, fears, and needs before talking about next steps
- Assist with immediate emergency needs: safety, temporary shelter coordination, board-up, and access to resources
- Build trust fast — your goal is for the homeowner to feel heard, safe, and hopeful within the first conversation
Build Urgency — Create the Path Forward
- Communicate that there is a clear path forward and that waiting carries a cost — without making promises about restoration specifics
- Hold communication discipline: scope, timeline, and insurance questions are answered at the Second Day Appointment by the Lead Loss Consultant, not in the field
- Secure the Second Day Appointment, with all decision-makers present, within 24–48 hours of initial contact
Attend the Second Day Appointment
- Attend alongside the Lead Loss Consultant and introduce them to the homeowner in person
- The handoff is complete once that in-person introduction and appointment are finished — not before
Document & Communicate
- Complete loss documentation and photos on your mobile device immediately after scene contact
- Confirm and communicate property-security information to the homeowner — board-up status, lockbox location, and access instructions
- Keep your Lead Loss Consultant informed at every stage
WHAT THIS ROLE IS NOT
The First Responder Consultant role is not a sales role in the traditional sense. You are not closing deals, quoting repair scope, or walking homeowners through the restoration or insurance process. The strength of this role is being able to arrive first on scene, building trust, staying calm under pressure and the discipline to build trust and urgency.
PERFORMANCE EXPECTATIONS
What We Measure
Target
Cadence
First response to notification
Within 15 minutes
Per job
On-site arrival
Target 45 min (window 30–120 min)
Per job
Second Day Appointments secured
Within 24–48 hrs. of contact
Weekly
Second Day Appointment attendance
100%
Per job
Loss documentation completed
100% complete, same day
Daily
QUALIFICATIONS
Required
- Valid California driver's license with a clean driving record
- Available for on-call emergency response, including evenings and weekends — a core requirement, not an exception
- Exceptional people skills — able to walk into a crisis scene and help someone feel safe within the first 60 seconds
- Strong verbal communication — clear, calm, and confident under pressure
- Comfortable working outdoors at active loss scenes (fire, structural damage, hazard environments)
- Able to work independently in the field with minimal supervision
- Proficient with mobile technology and basic CRM / field-reporting tools
Strongly Preferred
- Background in restoration, construction, emergency services, insurance, or a related field
- Experienced working with people in high stress or crisis situations
- Familiarity with the California fire-response process
- IICRC certification, or willingness to obtain one within 90 days of hire
WHY GOLDEN COAST
- We serve homeowners during some of the most difficult moments of their lives — the work matters
- Stockton / Modesto territory with active lead flow and direct partnership with an experienced Lead Loss Consultant
- Performance-driven team culture with clear role definitions and a lead-assignment system built to set you up for success
- A defined path where speed and empathy in the field translate directly into results you can see
TO APPLY
Submit a resume and a brief note on your experience working with people in high-stress situations to [Careers contact — TBD]. Please reference “First Responder Consultant — Stockton / Modesto” in your application.
The above statements describe the general nature and level of this role and are not an exhaustive list of all duties. Duties outside normal responsibilities may be required from time to time.
Pay: $70,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Stockton, CA 95205
