We are seeking a skilled and customer-focused POS & Credit Card Tech Support/Installation Technician to support retail clients, including Beauty Supply stores, and specialty retailers.
This role is responsible for installing, troubleshooting, and maintaining POS systems and payment processing equipment.
Key Responsibilities
1. Technical Support & Installation
Install and configure POS systems (hardware & software)
Troubleshoot POS software, printers, scanners, and cash drawers
Diagnoses and Resolve Network Connectivity issues
Provide remote and on-site technical support
Perform system upgrades and updates POS/Credit Card System.
2. Payment Processing Support
Set up and configure credit card terminals
Support EMV, contactless, and mobile payment devices
Troubleshoot payment gateway and processor connectivity issues
Assist merchants with chargeback-related inquiries (technical aspect)
Coordinate with payment processors when necessary
3. System Maintenance
Perform routine system checks and preventative maintenance
Ensure data backup and recovery processes are functioning
Maintain documentation of service tickets and issue resolutions
4. Customer Service
Provide professional, friendly support to store owners and staff
Train clients on basic POS operation and troubleshooting
Respond promptly to service calls and support requests
Qualifications
Min. 3 years of experience in POS or IT support, Installation.
Basic understanding POS System & payment processing systems
Knowledge of networking (TCP/IP, routers, Wi-Fi configuration)
Familiarity with Android-based POS systems
Strong troubleshooting and problem-solving skills
Excellent communication skills
Valid driver’s license (if field service required)
Preferred Skills
Experience with retail POS systems
Experience with EMV terminals
Understanding of PCI compliance basics
Experience with remote support tools (TeamViewer, AnyDesk, etc.)
CompTIA + or similar certification is a plus
Bilingual in English and Korean required.
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks
Bachelor of Science (B.S)
Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field
Compliance PCI, Credit Card Systems, Point of Sale (POS) Systems, TeamViewer
English, Korean
Not Applicable
The anticipated compensation range is
21.50 - 39.75 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.
Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
