HCI is looking for a highly organized and detail-oriented Office Administrator to help our Dallas office continue running smoothly and efficiently. This is a great opportunity to develop and strengthen various core business skills while assisting both customers and our Dallas team with diverse projects and day to day tasks.
We’re a small company of less than 50 employees, and are proud of our culture of consulting and partnering with our customers to craft the best possible solutions for their communications needs.
About HCI
HCI partners with our customers as a reliable service provider and trusted consultant, to craft solutions that best fit their needs and budget in the wireless communication integration of voice, video and data technologies. Our dedication to these partnerships have resulted in tremendous growth, success, and the trust of our customers over our 40-year history.
About the Position:
The Office Administrator position will require you to provide first-level support to our customers, and coordination and support to our Dallas team. You will be responsible for meeting customer expectations including: quality, performance, timeliness and effective communication. This position will provide a challenge, and a variety of responsibilities, including sales and service support, supply chain, and vendor/supplier services. Due to the variety of responsibilities that this position requires you will need to have a strong combination of communication and organizational skills.
Communication and confidence will be key to this position, both internally and externally. Internally you will need to coordinate, strategize and assist with the day-to-day activities of the sales and service teams. While externally you will be the first-level support to our customers, providing excellent customer service and coordination of job/orders.
Duties and Responsibilities:
- Responding to all customer inquiries in a polite and timely manner, or passing them on to the appropriate department
- Managing day-to-day processes of service repairs, quotations and completions
- Helping management maintain accurate and attainable service calendars
- Collecting accurate information to help team solve customer problems
- Keep customer records and sales reports up to date
- Assisting sales and rental teams with order processing and management
- Assisting with research required for quotes and bids
- Conducting scheduled follow-ups with customers to ensure satisfaction and facilitate future sales
- Carry out clerical duties, including processing customer orders and payments
- Obtain and process product orders, including receiving inventory, registering and placement within stockroom(s)
- Assisting with maintaining the company inventory room through organizing, cleaning and cataloging items on a regular basis
- Processing and shipping orders for customers, including lifting and packing merchandise
- And other responsibilities that the organization deems necessary from time to time
Skills and Qualifications:
- Verbal and written communication skills to interact clearly with customers, vendors and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management and prioritization skills to ensure efficient functioning office processes and complete a variety of tasks throughout the day
- Patience and listening skills to respond appropriately and interact positively with customers and coworkers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- High school diploma or equivalent
HCI is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by the law. All employment is based upon qualifications, merit and business needs.
Job Type: Full-time
Salary: $20.00 - $23.00/ hour
Background checks are part of our hiring process, which may include a Motor Vehicle check.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Administrative: 3 years (Preferred)
Ability to Relocate:
- Dallas, TX 75229: Relocate before starting work (Required)
Work Location: In person
