About Us
At The Cloister Group, we’re building more than properties—we’re creating places people are proud to call home. As a rapidly growing real estate development and property management company, we’re committed to delivering exceptional living experiences while investing in our team members and the communities we serve. We value initiative, accountability, and collaboration, and we’re looking for individuals who are excited to grow with us as we continue to expand. If you’re ready to make an impact with a company that’s building the future, we’d love to hear from you.
Position Summary
TAbout Us
At The Cloister Group, we’re building more than properties—we’re creating places people are proud to call home. As a rapidly growing real estate development and property management company, we’re committed to delivering exceptional living experiences while investing in our team members and the communities we serve. We value initiative, accountability, and collaboration, and we’re looking for individuals who are excited to grow with us as we continue to expand. If you’re ready to make an impact with a company that’s building the future, we’d love to hear from you.
Position Summary
The Airbnb Manager is responsible for overseeing the day-to-day operations of The Cloister Group’s short-term rental portfolio. This role ensures every guest enjoys an exceptional experience while maximizing occupancy, revenue, and operational efficiency. The ideal candidate is highly organized, customer-focused, proactive, and thrives in a fast-paced environment where attention to detail is essential.
This position serves as the primary point of contact for guests while coordinating closely with housekeeping, maintenance, vendors, and leadership to ensure each property is guest-ready and operating at the highest standard.
Essential Duties & ResponsibilitiesGuest Experience
- Manage all guest communications before, during, and after each stay.
- Respond promptly to inquiries, reservation requests, and guest concerns.
- Resolve guest issues professionally while maintaining exceptional customer service.
- Ensure five-star guest experiences and maintain strong online reviews.
Property Operations
- Coordinate property turnovers with housekeeping and maintenance teams.
- Ensure all properties are fully prepared prior to guest arrival.
- Conduct quality inspections and verify cleanliness and presentation standards.
- Monitor inventory and coordinate replenishment of supplies and amenities.
- Schedule preventative maintenance and coordinate repairs as needed.
Reservations & Revenue Management
- Manage calendars across Airbnb and other booking platforms.
- Optimize occupancy rates and pricing strategies.
- Monitor reservations, cancellations, and booking trends.
- Identify opportunities to increase revenue through dynamic pricing and operational improvements.
Administrative Responsibilities
- Maintain accurate reservation and property records.
- Prepare reports on occupancy, revenue, expenses, and guest satisfaction.
- Assist with onboarding new short-term rental properties.
- Ensure compliance with company policies and applicable local regulations.
Team Collaboration
- Work closely with housekeeping, maintenance, and leadership teams.
- Coordinate vendors and outside service providers.
- Assist with developing operational procedures and best practices.
- Participate in special projects and company initiatives as assigned.
Qualifications
- Minimum of 2 years of hospitality, property management, hotel management, or Airbnb management experience preferred.
- Exceptional customer service and communication skills.
- Strong organizational and time management abilities.
- Ability to multitask in a fast-paced environment.
- Experience using Airbnb, VRBO, Guesty, Hospitable, Hostaway, or similar property management software preferred.
- Comfortable using Microsoft Office and Google Workspace.
- Ability to solve problems independently and make sound decisions.
- Valid driver’s license and reliable transportation.
Preferred Qualifications
- Experience managing multiple short-term rental properties.
- Revenue management or pricing strategy experience.
- Hospitality or hotel management background.
- Knowledge of cleaning standards and property inspections.
- Experience leading vendors or support teams.
Benefits
The Cloister Group offers a competitive compensation package along with opportunities for professional growth and advancement.
Benefits may include:
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
- Professional development
- Career advancement opportunities within a rapidly growing organization
Why Join The Cloister Group?
As our Airbnb Manager, you’ll play a key role in building a premier short-term rental operation. This isn’t just a property management position—it’s an opportunity to help shape the guest experience, improve operational excellence, and contribute to the continued growth of one of Central Kentucky’s fastest-growing real estate companies. If you’re passionate about hospitality, enjoy solving problems, and take pride in creating memorable guest experiences, we’d love to meet you.
Pay: Up to $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: On the road
