Adaptall specializes in the conversion of hydraulic adapters and fittings, between International (“Metric”) and American (“Imperial”) thread types. Adaptall opened its doors in the spring of 1985 and has grown to have a strong presence in the hydraulic adapter industry with locations in Twinsburg OH, Houston TX, Toronto and Pickering in Ontario, Canada.
Adaptall is looking for an experienced Customer Service Representative to join our team in Twinsburg Ohio. Successful applicants may be asked to travel to other locations for training purposes prior to the opening date.. This is a permanent, full-time position.
Summary:
The Customer Service Representative is responsible for the day to day Customer service process and ensure customer’s needs, requirements and concerns are attended to in a timely manner. As well as supporting with machinery within the warehouse as required.
Job Duties
- Accept orders from customers and complete order entry records (electronic and hardcopy)
- Review/cross check all information on orders before sending to Warehouse
- Update all hardcopy and electronic records for any amended orders
- Quote price and lead times for standard and non-standard items
- Review and process orders for Warehouse to pick and ship
- Ensure all required information is on orders
- Provide product information for all inside staff and liaise with other personnel
- Provide technical assistance for customers and outside sales staff
- Source product for customers with our Logistics Personnel.
- Locate specifications for standard and non-standard items
- Assist with customer service issues (late freight, tracking, etc.)
- Verify stock and special order items for Customers and Warehouse staff
- Inventory counts as necessary
- Run shortage reports as required
- Complete RGA documentation as outlined & Assist customers with RGAs (verify and forward all forms)
- Ensure Warehouse personnel are aware of products being returned
- Attention to detail and safety at all times.
- Perform other duties as required.
Requirements
- High-school diploma required
- 1 -5 years customer service experience with hydraulic fittings knowledge
- Be an active participant in a "hands-on" work environment.
- Exhibit strong written / verbal communication and organizational skills.
- Fluent in English (French and/or Spanish an asset but not required)
- Organizational and problem solving skills necessary to organize the acceptance and follow-up of customer orders.
- Communication and interpersonal skills necessary to effectively deal with customers and staff.
- Mathematical and written skills necessary to maintain order documentation.
- Product knowledge
- Visual ability for small type, electronic or non-electronic
- Knowledge of company safety regulations.
- Knowledge of ISO requirements.
- Knowledge and experience necessary to perform this job requires a minimum of 1 year related experience.
- Basic computer skills.
- Able to work with minimum supervision.
- Able to manage time and duties effectively
Job Type: Full-time
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Experience:
- Customer service : 1 year (Preferred)
Work Location: In person
