Call Center Coordinator
Mississippi Urology Clinic – Jackson Clinic
Mississippi Urology Clinic is seeking a motivated, organized, and team-oriented Call Center Coordinator to lead daily operations within our high-volume call center.
This role is ideal for someone who thrives in fast-paced healthcare operations, enjoys supporting a team, and is passionate about delivering excellent patient service.
Responsibilities Include:
-
Assisting with daily call center workflow and operations
- Supporting staff performance, accountability, and communication
- Monitoring patient calls, scheduling efficiency, and responsiveness
- Helping resolve patient concerns professionally and promptly
- Working closely with clinic leadership to improve processes and patient experience
- Assisting with training and maintaining workflow expectations
Qualifications:
-
Healthcare experience preferred
-
Previous leadership or coordinator experience preferred
- Strong communication and organizational skills
- Ability to multitask and work efficiently under pressure
- Positive attitude with strong accountability and professionalism
Join a team committed to excellence in patient care and operational success!
Benefits:
-
401(k)
-
Dental insurance
-
Health insurance
-
Paid time off
-
Vision insurance
-
Company paid Basic Life / AD&D Insurance
-
Company paid Long Term Disability
-
Supplemental Life Insurance
-
Short-term Disability
