Overview
We are seeking a professional and friendly Receptionist who loves animals to join our team. The ideal candidate will serve as the first point of contact for our clients and their furry friends, providing exceptional customer service and administrative support. You will be required to work hands-on with the animals throughout the day. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment.
Client Interaction:
- Answer phone calls, emails, and client inquiries with professionalism
- Greet clients and pets warmly upon arrival and departure
- Comfortably handle dogs/cats when escorting them to and from their kennels
- Handle client inquiries regarding services, pricing, and policies.
- Provide information about the kennel's facilities and services.
- Preform tours for new clients when requested.
- Preform pet check-ins and check-outs.
- Assist with client intake forms and ensure all information is up to date
- Support staff communication and coordinate daily operations
Scheduling and Record Keeping:
- Schedule appointments for boarding, daycare, grooming, and other services.
- Collect and record accurate information about pets, including medical history, dietary requirements, and special needs.
- Maintain client records and update necessary information in the database.
- Confirm reservations and collect information from owners.
Administrative Tasks:
- Process payments and handle cash transactions.
- Prepare invoices and receipts.
- Maintain a clean and organized reception area.
- Perform other clerical duties as needed.
- Take pictures of all animals to send to owners
Kennel Support:
- Monitor pets for signs of distress or illness.
- Ensure the safety and well-being of the animals in their care.
Communication and Collaboration:
- Communicate effectively with kennel staff and other departments.
- Collaborate with kennel staff to ensure smooth operations.
- Report any issues or concerns to the appropriate personnel.
Skills and Qualifications:
- Must be comfortable with all dog breeds and temperaments.
- Excellent customer service and communication skills.
- Excellent written and verbal skills.
- Ability to multi-task and prioritize tasks effectively.
- Strong organizational and record-keeping skills.
- Computer proficiency.
- Confident and safe when working with dogs/cats of varying sizes and temperaments
- Ability to handle cash transactions and make change.
- High school diploma or equivalent.
- Experience in a customer-facing role is a plus.
- Ability to work independently and as part of a team.
Join our team as a Receptionist and enjoy working with pets everyday!
Job Type: Full-time
Pay: $15.49 - $18.40 per hour
Benefits:
Ability to Commute:
- Voorhees, NJ 08043 (Required)
Work Location: In person
