Job Overview
We are seeking a dynamic, friendly and organized Front Desk Manager to join our vibrant endodontic practice. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate documentation, and a warm welcoming environment for all patients. This position offers an exciting opportunity to contribute to an established team dedicated to delivering outstanding dental care and patient experiences.
Responsibilities
- Greet patients warmly, verify insurance information, and assist with patient intake processes using Dentrix
- Schedule appointments accurately utilizing dental office management software and coordinate with clinical staff for seamless patient flow.
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification
- Collect payments, process medical billing and coding and ensure proper documentation review in compliance with HIPAA regulations.
- Manage multi-line phone systems with professional phone etiquette; respond promptly to patient inquiries and provide clear information regarding procedures and appointments.
- Maintain accurate dental records, file documents systematically, and ensure confidentiality of medical records in accordance with HIPAA standards.
- Support office operations by performing clerical tasks such as data entry, filing, and updating patient information using Dentrix.
Experience
- Prior clinic or dental office experience is highly preferred, demonstrating familiarity with dental terminology, medical administrative support, and front desk responsibilities.
- Experience with Dentrix is advantageous
- Strong computer skills including proficiency in Microsoft Office Suite and health information management software are essential.
- Knowledge of dental coding
- Excellent customer service skills combined with professional phone etiquette and the ability to handle multi-line phone systems confidently are required.
- Previous experience in a healthcare setting involving documentation review, care plans, or medical records management will strengthen your application. Join us in creating a positive impact on our patients’ oral health journey! This role offers an engaging environment where your organizational skills and friendly demeanor will shine while supporting our mission to provide exceptional dental care through efficient office management and compassionate service.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Work Location: In person
