The Holiday Inn Express & Suites and Candlewood Suites Lenexa is looking for our next Dual Hotel Housekeeping Manager. If you are hardworking, dedicated, great leader, team player, computer literate, and great communicator we want to hear from you.
Must be able to work weekends/holidays, and bi-lingual in Spanish and English.
Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession.
BASIC PURPOSE: Plan and manage the room and related area’s operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
ESSENTIAL FUNCTIONS:
- Direct and manage all housekeeping operations, including guest rooms, public spaces, breakfast, and laundry services.
- Recruit, train, and supervise housekeeping/breakfast staff, ensuring proper performance, appearance, and conduct.
- Schedule and coordinate daily cleaning assignments, inspections, deep-clean projects, and breakfast operations.
- Inspect guest rooms and public areas to ensure they meet cleanliness, maintenance, and brand standards.
- Maintain accurate records of inventory, supplies, linen, and uniforms; control costs by managing labor and supply expenses within budget.
- Partner with the Maintenance and Front Office departments to ensure guest satisfaction and timely resolution of issues.
- Conduct regular staff meetings to communicate updates, recognize achievements, and address performance issues.
- Monitor and maintain compliance with all safety, health, and sanitation standards.
- Develop and implement cleaning procedures and quality assurance programs.
- Prepare and manage the departmental budget, forecasting, and purchasing needs.
- Handle guest complaints and special requests promptly and professionally.
- Ensure all lost and found items are logged, stored, and returned according to policy.
- Responsible for duties of housekeeping / breakfast in absence of supervisors / staff
- Perform special projects and other responsibilities as assigned.
Job Specifications (Knowledge/Skills):
Experience: Four to five years of employment in a related position with this company or other organization(s)
Skills and Abilities: Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Supervisory/Management skills to manage associates and for problem solving
Must possess effective communication skills to negotiate, convince, sell and influence professionals and/or hotel guests.
Bilingual in Spanish language spoken by staff (other than English) is must.
No. of employees supervised: 5-15 associates
Travel required: To attend corporate training, meetings and other event(s) as deemed necessary
Hours Required: 40-50 hours over a five-day period. Days and times may vary based on need.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
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Bending/Kneeling Must be able to accomplish any task required of associates within assigned departments. Must be able to bend and kneel to clean bathroom, vanity and make beds. Dusting requires bending to reach low areas on furniture.
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Mobility Must be able to accomplish any taRequired.sk required of associates within assigned departments. Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture, etc.
Stationary Position
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Continuous Standing Significant time standing and/or walking to accomplish all that is required for position.
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Climbing Stairs: Up to approx. 40 steps 1 % of 40+ hour week__ (time period)
Ladders: Up to approx.__5___feet__15__% of__40+ hour wk_ (time period)
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Work Environment Inside: _99 % of 40+ hour week___
(time period)
Outside: __1 % of 40+ hour_week____ _ (time period)
