Overview
The Medical Assistant at Harper Health supports a high-touch, concierge primary care experience by combining excellent clinical skills with warm, anticipatory service. The MA works closely with physicians to deliver efficient, personalized, relationship-based care for a small panel of members.
Key Responsibilities
Clinical care preparation
- Open and close the clinic for the care of our patients and team members
- Greet patients warmly upon arrival and verify demographics, identification, and insurance
- Direct efficiency by preparing exam rooms and stocking necessary clinical supplies to ensure patients are seen in a timely manner
Phlebotomy, diagnostics, and lab workflow
- Perform high-quality venipuncture; collect and label blood, urine, and swab specimens accurately; manage send-out and in-office testing, including point-of-care tests (e.g. flu, COVID, strep, urinalysis)
- Assist physicians with medical procedures at the comprehensive physicals, including vital signs, injections, audiology screenings, body composition scans, VO2 Max/RMR testing
- Maintain an organized lab: monitor supplies, anticipate needs, and coordinate ordering, so that the clinic lab is always ready
Care coordination and member experience
- Answer and triage incoming patient calls and messages through Harper Health’s communication platform, routing inquiries to the appropriate physician or care team
- Facilitate and plan weekly schedules, proactively connecting with patients to schedule their visits and retrieve medical records, as needed
- Collaborate with physicians to manage lab orders, prior authorizations, refills, and test results
Operations, technology, and practice support
- Manage clinic inventory: order and receive office and medical supplies
- Use Harper Health’s EHR and clinical tools across multiple healthcare technology platforms accurately and efficiently
Qualifications
- Completion of an accredited Medical Assistant program; CMA/RMA or equivalent certification strongly preferred
- 5+ years of experience in primary care, internal medicine, or concierge environment preferred; strong phlebotomy experience required
- Proficiency with electronic medical records and comfort adopting new digital tools and workflows
Competencies and traits
- Exceptional service mindset; comfortable working with executives, professionals, and families who expect responsiveness and discretion
- Warm, clear, and professional communicator in person, by phone, and secure messaging
- Highly organized, attentive to detail, and reliable in following protocols for medications, labs, and documentation
- Able to anticipate and balance patient and team needs, take initiative, and thrive in a small, collaborative environment
- Demonstrate cultural competence and provide respectful care to patients from diverse backgrounds
- Maintain strict confidentiality and professionalism consistent with a high-trust concierge practice
Locations: Sarasota, FL
Position Type: in-person, full-time
Pay: $22 - $24
About Harper Health
Founded in 2016, Harper Health is a concierge primary care practice with the mission to support people on their health journeys in mind, body, and spirit, so that they can live their best lives. This is for patients and team members alike. Our care model focuses on delivering high-quality personalized care through longer visits, advanced diagnostic testing, and strong relationships between patients and their care team.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- On-the-job training
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience in primary care, internal medicine, or concierge environment?
Experience:
- Phlebotomy: 2 years (Preferred)
- Medical Assistant: 5 years (Required)
License/Certification:
- Medical Assistant Certification (Required)
Ability to Commute:
- Sarasota, FL 34239 (Required)
Work Location: In person
