Embassy Suites Olathe Conference Center, Burger Shed, and the Reserve are searching for a leader to join our dynamic hospitality team as the Assistant General Manager!
**Evening and Weekend Availability is Required for this Role**
Overview
Join a leadership team where your knowledge and expertise will elevate guest experiences and operational excellence. In this pivotal role, you will assist the General Manager in overseeing daily hotel operations, ensuring exceptional customer service, and driving revenue growth for the hotel, restaurants, and conference center. Your energetic approach and strategic mindset will inspire staff, optimize processes, and uphold the highest standards of hospitality. This position offers a fantastic opportunity to develop your management skills within a vibrant environment dedicated to guest satisfaction and operational success.
Duties
- Assist the General Manager in overseeing all hotel departments, including front desk, housekeeping, and food & beverage
- Supervise staff performance, providing coaching and training to ensure excellent customer service and efficient operations
- Manage hotel revenue strategies through effective pricing, occupancy management, and upselling techniques
- Oversee accounts receivable and billing in relation to the hotel and conference center
- Handle guest relations proactively by resolving issues promptly and ensuring memorable experiences for all visitors
- Coordinate staffing with other department heads and assist with coverage where needed
- Responsible for ensuring compliance with Hilton Quality Assurance and training standards
- Follow and teach Heart of America standards, human resources policies, and safety regulations
- Support recruitment efforts, onboarding new team members, and managing employee schedules
Skills
- Proven supervising experience within the hospitality or hotel management industry
- Strong leadership skills with the ability to motivate diverse teams in a fast-paced environment, including excellent time management skills.
- Excellent customer service skills with a focus on guest satisfaction and relationship building
- Knowledge of revenue management techniques to maximize profitability
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff
- Familiarity with hotel management systems, multi-line phone systems, front desk operations, and night audit procedures
- Knowledge of budgeting, human resources management, and operational planning
- Attention to detail, cleanliness, and organization
- Ability to handle high-pressure situations with professionalism and a positive attitude
- Food and beverage operational experience, restaurant and/or banquets
Embark on this exciting journey where your passion for hospitality meets your leadership talents. We’re committed to supporting your growth while delivering outstanding experiences to our guests. Join us in creating memorable stays that keep guests coming back!
On Site Systems: PEP, R&I, GRO, Toast, CTUIT, Sertifi, Delphi, CTUIT
Salary to be discussed in the interview process.
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
Work Location: In person
