Description:
Service Advisor
About the Role
The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.
Essential Functions / Key Responsibilities
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Greet customers and document vehicle concerns.
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Create repair orders and estimate repairs.
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Communicate technician findings and recommend services.
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Obtain approvals and maintain clear communication with customers.
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Handle phone calls, scheduling, and appointment management.
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Review MPI results with customers.
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Coordinate with Parts and Technicians on repair timelines.
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Close repair orders and review final invoices.
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Support warranty documentation as needed.
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Maintain CSI expectations and follow-up processes.
Additional Responsibilities
Assist with customer transportation and rental arrangements.
Requirements:
Qualifications
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1–2 years service advisor experience preferred.
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Strong customer service and communication skills.
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Ability to learn DMS and scheduling systems.
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Automotive knowledge preferred.
Work Environment
Service drive and office environment.
Physical Requirements
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Standing for long periods
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Customer interaction throughout the day
Schedule
Full-time; includes Saturdays.
KPIs
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CSI Scores
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RO Accuracy
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Sales per RO
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Follow-Up Completion
Compensation
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$48,000–$180,000+/yr (based on experience and performance)
