About Us: Eagle Eye Outfitters is a locally-owned, outdoor speciality retailer that seeks to serve our customers, our staff & their families, and our community! Founded in 1999, we have grown and expanded over the years, now carrying over 350 of the top clothing, footwear, and accessory brands, with 35,000 square feet of sales floor space. We'd love for you to consider joining our team!
E-Commerce Customer Service Associate
Under the direction of the E-Commerce Support Supervisor, this role provides radical customer service to all incoming phone, chat, and email inquiries related to Eagle Eye Outfitters website; Shopeagleeye.com. This position will assist with numerous activities that support the E-Commerce department.
RESPONSIBILITIES
- Answering phone/chat/email inquiries and ensuring that the customer is at the center of every decision made.
- Assist customers in navigating our website and answering questions about products and brands we sell.
- Maintaining a positive and friendly attitude.
- De-escalate situations involving dissatisfied customers.
- Assist in checking online orders for potential fraud.
- Processes returns and refunds from E-commerce orders.
- Performs general housekeeping of personal work area and assists co-workers in maintaining sanitary shared areas.
- Provides support with special projects assigned by E-commerce Manager or Asst. Manager.
- May assist the Order Fulfillment team during peak times throughout the year. As well as the Product Listing Associates.
- Other Duties as assigned.
MINIMUM REQUIREMENTS
Education/Experience:
- High school degree or equivalent. Any computer training certification would be a plus.
- 2 years or more experience working in a call center or a retail environment.
- 1 year experience utilizing Microsoft Office Suite or any equivalent software.
- Phone skills and etiquette, including familiarity with complex or multi-line phone systems.
- Great active listening skills.
- Time management and organizational skills.
- Strong communication skills both written and verbal.
- A patient and empathetic attitude with a sunny disposition
- Comfortable switching between multiple PC applications
- Strong multi-tasker and self-starter
Schedule Requirements:
- 5 Day work week, typically 8am-5pm Monday-Friday
- Occasional Saturdays during peak times
- Black Friday, Small Business Saturday and Cyber Monday are mandatory.
- Eagle Eye is closed every Sunday.
Physical Demands:
- Remain in a normal seated position for prolonged periods.
- Physical strength for daily lifting, carrying, pushing, and pulling up to 25 lbs
- Involves close vision, color vision, depth perception, and mental focus.
- Use of hands for a firm and robust grasping—frequent finger dexterity.
- Looking at PC screen for up to 8 hours a day
- Ability to climb ladders.
- Ability to reach with hands and arms.
- Ability to talk, hear, and communicate clearly with co-workers and customers.
- Ability to bend, stoop, kneel, crouch, or crawl.
FULL-TIME BENEFITS
- Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day
- Paid Holidays (After 90 Days of Employment) - Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, & New Years Day.
- 40 hours of Sick/Personal Time (After 90 Days of Employment)
- 40 hours of Paid Vacation Time (After 1 Year of Employment)
- 40 hours of Volunteer Time Off (VTO) - (After 90 Days of Employment)
- Company Health, Dental, & Vision Insurance Options
- Company Life Insurance Policy of $25,000
- Company Alflac Secondary Insurance Options
- 401K Plan (Company Matches up to 4%) - Available to enroll after 6 months of employment
- Generous Employee Discounts
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have any schedule limitations or conflicts? For example: School Class Times, Sports, Secondary Job, Planned Trips, etc
- In 250 words or less give us a basic description of the passions and skills that you could offer to our company that will contribute to our business and ministry.
- Were you referred by a current Eagle Eye Employee? If Yes, who?
Education:
- High school or equivalent (Preferred)
Work Location: In person
