FUNCTION: Working under the direction and guidelines established by the Cash Management Solutions Sales Manager, the Cash Management Solutions Sales Officer assumes responsibility for coordinated business development activities in the market for small and middle size Business Customers. The Cash Management Solutions Sales Officer is also responsible for providing exceptional service to aid in client retention and create a differentiated client experience.
The Cash Management Solutions Sales Officer possesses a comprehensive understanding of the bank processing regulatory environment, industry trends and practices and has a thorough working knowledge of Bangor Savings Bank’s policies and procedures.
Senior: Actively builds market share and develops key relationships. A subject matter expert on all products and services directly related to Cash Management Solutions. A resource for other team members, members of leadership, other departments and business partners. Actively works the largest customers, prospects and Centers of Influence (COIs). Actively cultivates referral network and systematically uses it to speed up prospecting. Builds long-term, value-driven based relationships. Consistently uses business acumen to uncover and present unsolicited ideas to customers. Maximizes profitability of existing account relationships and may also help other team members identify opportunities.
KEY ACCOUNTABILITIES:
Business Development:
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Initiates business development calls to existing and prospective business clients
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Develops and maintains a portfolio of Cash Management Solutions account relationships
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Participates in joint calls with officers from other business lines
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Prepares written proposals and conducts financial analysis as required for presentation to clients/prospects
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Monitors client analysis statements monthly to ensure appropriate product and service use by clients
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Conducts routine relationship reviews
Client Servicing:
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Maintains and expands existing client relationships through quantified contact and client satisfaction strategies
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Proactively services and cross sells relationships for the purpose of improving client satisfaction and generating additional deposit and fee income for the Bank
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Engages in technical discussions with potential clients to uncover needs and provide solutions
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Works with various departments within the bank to identify, prioritize and resolve client servicing issues, training and client transitions
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Utilizes and maintains Commercial customer database as a relationship management and cross sales tool
Strategy & Process:
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Remains knowledgeable and up-to-date on changes and developments in cash management and e-commerce, monitoring market trends, competitive practices and regulatory changes
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Recommends development and enhancement of presentation and promotional materials to effectively market the bank’s cash management services.
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Continuously evaluates systems and procedures utilized to deliver Cash Management Solutions with an emphasis on improvements which increase the accuracy, and minimizes clerical/manual activity requirements to better facilitate the implementation process
General:
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Informally and formally provides training and support for bank employees
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Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
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Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
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Performs additional duties as requested
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In-state travel: 50%
Community
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Actively participate in civic initiatives that foster local growth while promoting a positive and trusted image of the bank.
Financial Stewardship
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Demonstrates financial accountability by promoting responsible resource management and identifying other opportunities for cost efficiencies where appropriate.
TEAMWORK, KNOWLEDGE/SKILL & EXPERIENCE REQUIREMENTS:
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Bachelor’s degree or equivalent advanced experience required
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Certified Treasury Professional (CTP) and Accredited ACH Professional (AAP) certification preferred
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Prior sales experience preferred
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2+ years cash management experience preferred
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5+ years of banking and customer relations experience combined, with an ability to understand and work automated systems, procedures and their development
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In-depth knowledge of industry products and trends
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Solid PC skills required: word processing, spreadsheet software, presentations, graphics
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Strong analytical and organizational skills with an ability to interact effectively with all levels of staff and management, both internally and with clients
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Self-starter, comfortable working independently, and the ability to multi-task
PHYSICAL DEMANDS, CONDITION REQUIREMENTS, & EQUIPMENT USED:
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General office environment.
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Moderate lifting (to 35 lbs.) required.
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Moderate reaching, walking, sitting and standing required.
RELEVANT TECHNOLOGIES & CERTIFICATIONS:
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General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
