What you get to do in this role:
- Ensures the cleanliness and attractive appearance in the guest accommodations and public spaces in accordance with hotel standards. Inspects all rooms and ensures deficiencies are reported and corrected.
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Supervises and inspects the work of the room attendants, ensuring the cleanliness, functionality, and attractive appearance of guest rooms and public spaces. Updates the front desk when rooms are clean, vacant, and ready for occupancy.
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Creates a service environment focused on the guest, with a passion for high standards in all work performed. Responds promptly to customer needs.
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Ensures housekeepers have the proper and necessary equipment and supplies.
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Identifies and resolves problems in a timely manner and develops alternative solutions. Reports needed repairs to maintenance.
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Instructs and trains new room attendants and evaluates their performance.
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Performs room attendant duties, when required.
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Performs other duties as assigned.
What candidate traits are needed to be successful in this role?
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High school diploma or equivalent.
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Two years prior hotel housekeeping experience. Supervisory experience desired.
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Ability to multi-task and prioritize.
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Excellent communication and customer service skills.
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Ability to work a flexible schedule, including weekends and holidays.
Equal Employment Opportunity
Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.
Celebrating more than 70 years of hospitality, Best Western Hotels & Resorts is an award-winning global family of hotels located in over 100 countries and territories that offers accommodations for all types of travelers. Best Western Hotels & Resorts offer a different kind of work atmosphere, a place where everybody pulls together around a common goal. In fact, helping one another is at the heart of our organization, which began as an informal referral system in 1946 among member hotels focused on the idea of "member helping member." Today, our more than 1,000 corporate employees carry on that tradition of helping members – and each other – succeed.
