Case Manager
Job Type: FULL_TIME
Location: Scottsdale, AZ
Organization: Upscale Home Care
Summary:
At Upscale Home Care, we are dedicated to providing personalized, compassionate care that supports dignity, independence, and peace of mind for our clients. As a Case Manager, you will be going into member's homes and performing the ATC monitoring visits. This role includes resolving conflicts, reassigning caregivers as needed, training caregivers as needed, handling client/caregiver inquiries, communicating with case managers, and any other field work that is needed.
Responsibilities:
- Preform ATC visits with members according to AHCCCS regulations.
- Respond to phone, email, and text inquiries in a timely and efficient manner.
- Monitor caregiver performance and provide hands-on training as needed.
- Match and schedule caregivers with clients' needs if needed.
- Monitor caregiver schedules and confirm missed visits.
- Provide compassionate and respectful support to clients and caregivers.
Requirements:
- Outgoing, compassionate, tactful, detail-oriented, and able to multitask.
- 1+ years of experience in a related field.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Vehicle in good working order with valid registration and insurance.
Compensation:
- 40 hours per week, in-person, hourly position (based on experience)
- Sick time off after 90 days and PTO after 1 year of hire
- Paid legal holidays off after probation
If you are a compassionate and organized professional looking for a rewarding career in home care, we encourage you to apply for this exciting opportunity.
