About EVFMX USA
EVFMX USA is a fast growing manufacturer of electric golf carts, low-speed vehicles (LSVs), and powersports products. Vanta Mobility is the golf carts and LSV brand of EVFMX, which devotes itself to provide quality golf cart and LSV products with cutting edge technology throughout the country.
Position Name: After-Sales Service Manager
Location: Tampa Florida
Job Type: Full-time
We are currently seeking an experienced After-Sales Service Manager to build and lead our customer service and technical support department while delivering an exceptional ownership experience.
Position Summary
The After-Sales Service Manager is responsible for managing all post-sale service operations, including warranty administration, technical support, customer satisfaction, service scheduling, parts coordination, and dealer support. This role will establish service standards, improve operational efficiency, and ensure outstanding customer satisfaction.
Key Responsibilities:
l Lead the daily operations of the After-Sales Service Department.
l Manage warranty claims and manufacturer warranty policies.
l Develop and improve customer service processes and service standards.
l Support dealers and customers with technical troubleshooting.
l Coordinate repair scheduling and service technicians.
l Manage spare parts inventory and parts ordering.
l Monitor service KPIs and customer satisfaction metrics.
l Investigate customer complaints and implement corrective actions.
l Recruit, train, and develop service technicians and support staff.
l Collaborate with Production, Quality, Engineering, and Sales to resolve product issues.
l Maintain accurate service documentation and warranty records.
l Drive continuous improvement in service quality and operational efficiency.
Qualifications Required:
l 5+ years of experience in after-sales service, service management, or technical support.
l 3+ years of leadership or supervisory experience.
l Experience in golf carts, electric vehicles, automotive, powersports, heavy equipment, or similar industries.
l Strong customer service and conflict resolution skills.
l Excellent leadership, communication, and organizational abilities.
l Ability to analyze technical problems and implement effective solutions.
l Proficiency with Microsoft Office and service management software.
Preferred
l Experience supporting dealer networks.
l Knowledge of electric golf cart, lithium batteries, motors, and controllers
l Bilingual (English & Chinese) is a plus.
Annual Salary: $96,000–$120,000
Benefits
l Competitive Salary
l Performance Bonus
l Paid Time Off(PTO)
l Paid Holidays
l Health Insurance (Eligible)
l Career Advancement Opportunities
l Professional Training
l Employee Discount Program
Why Join EVFMX USA?
Join a fast-growing company where you will play a key leadership role in building a world-class after-sales service team. You’ll have the opportunity to establish service standards, lead a talented team, and help shape the future of electric mobility in the United States.
Apply Today
If you are passionate about customer service, technical support, and building high-performing service teams, we encourage you to apply.
EVFMX USA is proud to be an Equal Opportunity Employer.
Pay: $96,000.00 - $120,000.00 per year
Application Question(s):
- Please briefly describe your after-sales service management experience in automotive, electric vehicles (EV), golf carts, low-speed vehicles (LSVs), powersports, or other vehicle-related industries.
Experience:
- After-sales service management: 5 years (Preferred)
Work Location: In person
