Description:
The Customer Service/Print Production Associate is responsible for day-to-day functions of the branch. This includes, but is not limited to customer interface, billing, maintaining retail showroom, printing and binding construction documents/specs, shipping and receiving packages.
Duties & Responsibilities
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Greet customers that come in the store and take care of their needs with upbeat attitude
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Answer phone and emails in a courteous, timely manner
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Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details.
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Output of small color graphic renderings, posters, prints and mounts
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Bill completed jobs in the ERP system (P21); notify customers when their work is ready for pickup
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Restock production area and showroom as needed.
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Maintain a clean environment for customers and employees
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Perform monthly inventory counts
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Assist with Shipping and Receiving department duties
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Large/ small format laminating
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Monitor email for incoming orders, uploads, and company information
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Scan, rename, and email files
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Print, bind, and assemble spec books
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Monitor department supplies and notifies management when orders are needed
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Prepare bid room posts, addenda, and related construction technology materials
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Maintain the online bid room and ensure files are accurate and accessible
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Perform additional duties as assigned by management
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Travel to other local branches to cover 2-5 times a month as needed
Requirements:
Required Skills & Abilities
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Computer skills including Office 365 and ERP systems
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Must have a positive and helpful attitude
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Willingness to learn and attention to detail
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Independent worker with ability to be resourceful
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Working intentionally without guidance after training
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Prospecting new customers for business
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Must be dependable and arrive at work on time
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Ability to lift a minimum of 50 lbs.
Education & Experience
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High School graduate or equivalent
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Experience in print production a plus
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Basic understanding of construction documents and processes is a plus
Benefits
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Medical, dental, vision, life, and long-term disability insurance available
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Medical and dependent care FSA or HSA
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401(k) Retirement Plan
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PTO and Holidays
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Paid Parental Leave
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.
