Job Title: Commercial Insurance Account Manager
Company: Insurance Associates, Inc.
Location: 1900 West Pasewalk
Norfolk, NE 68701
Job Type: Full-time
Salary Range: $50,000 to $65,000
About Us:
Insurance Associates, Inc. is a three-generation family business that has been serving the Norfolk, Nebraska community and surrounding areas since 1973. We build real partnerships with our customers, carriers, and community. And we have a lot of fun doing it. You'll know it the moment you walk through our door.
We serve a diverse book of businesses including contractors, manufacturers, agribusiness, social service agencies, car dealers, meat and food processors, and more. Our team is a tight-knit group of travelers, golfers, 70s rockers, and collectors who take great pride in delivering exceptional service to every client, every time.
Position Overview:
We are seeking a motivated and customer-focused Commercial Insurance Account Manager to join our fun and dynamic team. As an Account Manager, you will play a crucial role in providing exceptional service to our clients, managing a portfolio of commercial insurance accounts, and supporting the growth of our business. You will be a key point of contact for clients, helping them navigate their insurance needs and ensuring they have the right coverage in place.
Key Responsibilities:
- Manage a portfolio of commercial insurance accounts, serving as the primary point of contact for clients.
- Build and maintain strong relationships with clients, understanding their unique insurance needs and providing personalized solutions.
- Process renewals, endorsements, claims, and any other service-related requests in a timely and efficient manner.
- Collaborate with underwriters and carriers to negotiate favorable terms, coverage, and pricing for clients.
- Ensure accuracy and completeness of all policy documentation and maintain up-to-date records in the agency management system.
- Identify opportunities to cross-sell and upsell additional products and services to meet the needs of existing clients.
- Provide proactive client education on insurance products, policy changes, and industry trends.
- Work closely with our team to deliver a high level of customer service and support a positive team culture.
Qualifications:
- Prior experience in commercial insurance.
- Active Property & Casualty insurance license (or willingness to obtain one promptly).
- Strong communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Highly organized, detail-oriented, and able to manage multiple tasks with competing priorities.
- Proficient with insurance agency management systems and Microsoft Office Suite.
- A positive attitude, willingness to learn, and a desire to contribute to a fun and supportive team environment.
- Comfort with AI tools such as Claude, ChatGPT, or Copilot.
What We Offer:
- A stable, supportive team environment at one of Norfolk, NE's most established and stable independent agencies.
- Opportunities for professional development and career growth.
- Competitive salary ranging from $50,000 to $65,000 depending on experience, licensing, and other relevant qualifications.
- Fully paid Health, dental, and vision insurance.
- Generous Paid time off and holidays.
- Matching IRA contributions.
- 34-hour work week
- Agency paid Continuing Education, Licensing, and Professional Development.
- A professional, low-pressure service environment. This is an account management role, not a cold-calling sales position.
If you’re passionate about helping others, thrive in a collaborative environment, and are excited about joining a close-knit team that feels like family, we’d love to hear from you!
How to Apply:
Please submit your resume and a brief cover letter explaining why you’d be a great fit for our team to [email protected]. We look forward to meeting you!
Job Type: Full-time
Pay: $50,134.00 - $65,524.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Account management: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Norfolk, NE 68701 (Required)
Work Location: In person
