Job Summary
We are seeking an experienced Parts Counter who is knowledgeable not only in the department but with the system we currently use. The ideal candidate will possess strong skills and a deep understanding of automotive parts supply. This role requires expertise in inventory, supplier relations, and customer service to ensure the efficient operation of the parts department. The Automotive Parts Counter will play a critical role in maintaining optimal inventory levels, providing exceptional service to both internal teams and customers.
Responsibilities
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Qualifications
- Knowledaable in DealerTrack, Xtime
- 3+ years of experience in automotive parts departmnt or a related field within a dealership environment.
- Familiarity with automotive service operations
- Ability to analyze data for effective demand planning and pricing strategies.
- Exceptional customer service skills with a focus on building lasting relationships with clients.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Automotive Parts Counter : 3 years (Required)
Work Location: In person
