ABOUT THE JOB
At FlexQube, we help manufacturers and logistics operations improve material flow through modular carts, tugger trains, AGVs, AMRs, and other material handling solutions. As our installed base continues to grow, high-quality onsite service, troubleshooting, and support capability are essential to delivering a strong customer experience.
In this role, you will be a hands-on technical resource working onsite at a customer site in the Hesperia, California. You will be part of FlexQube's Service and Aftermarket organization and report to the Site Lead. The role includes shift work and participation in a 24/7 customer support schedule, with responsibility for servicing and troubleshooting equipment in the building such as AMRs and LiftRunner solutions.
You will play an important role in:
Keeping customer operations running through responsive and effective onsite service support
Supporting stable operation, service recovery, and continuous improvement of FlexQube solutions at the customer site
Strengthening product quality and service readiness through close collaboration with the Site Lead, service leadership, operations, and engineering
ABOUT YOU
You are a hands-on problem solver who enjoys onsite customer support, technical troubleshooting, and practical challenges in an operating industrial environment. You take pride in representing your company professionally and in getting equipment running safely and reliably.
You are comfortable working onsite at a customer location, adapting to changing priorities, and supporting production-critical operations through shift-based coverage. You are resourceful, mechanically minded, and able to work independently while also collaborating well with the Site Lead, engineers, service colleagues, and customer teams.
Competence Needs / We are looking for someone with:
Experience
- Experience in field service, maintenance, commissioning, assembly, installation, manufacturing support, or a similar technical hands-on role.
- Experience working with industrial equipment, mechanical assemblies, automation systems, AGVs, AMRs, material handling equipment, or related products is strongly preferred.
- Experience working at customer sites and handling technical issues in a professional manner is strongly preferred.
Technical Skills
- Strong mechanical aptitude and ability to read drawings, assembly instructions, and technical documentation.
- Ability to troubleshoot equipment systematically and carry out repairs, adjustments, and minor configuration work.
- Comfort using standard hand tools, measurement tools, and basic computer software for documentation and communication.
- Basic electrical or controls knowledge is an advantage.
Work Style and Collaboration
- Able to work independently during assigned shifts while keeping the Site Lead and relevant stakeholders informed and aligned.
- Strong communication skills and ability to collaborate with the Site Lead, Application Engineers, operations teams, service leadership, and customer personnel.
- Structured, dependable, and focused on delivering high-quality work with a strong sense of ownership.
Schedule and Practical Requirements
- Willing and able to work onsite at a customer site in the Hesperia, California area.
- Able to work the schedule required to support a 24/7 customer operation, including shift work, weekends, nights, and holidays as needed.
- Valid driver’s license and reliable transportation to and from the customer site.
Physical and Safety Requirements
- Able to work on active industrial sites and in a hands-on operations environment while following required safety procedures.
- Able to lift tools and components, work on your feet for extended periods, and perform practical mechanical assembly and service work.
- Commitment to safe work practices, quality, and professionalism in both customer and internal environments.
MAIN WORK AND TASK RESPONSIBILITIES:
Field Service and Troubleshooting
- Perform service, troubleshooting, repair, maintenance, and warranty-related work onsite at a customer site in the Hesperia, California area.
- Diagnose mechanical, electrical, controls, and system issues on FlexQube products.
- Document findings, corrective actions, and recommended follow-up in a clear and professional manner.
Commissioning and Site Deployment
- Support commissioning, installation, startup, and ongoing site support of FlexQube solutions at the customer facility.
- Carry out smaller assembly tasks, adjustments, and on-site configurations required to complete a successful installation and production.
- Work closely with the Site Lead, Application Engineers, and other cross-functional colleagues during deployment, launch, and ongoing customer support activities.
Onsite Shift Support and Customer Service
- Work onsite at the customer site in the Hesperia, California area and support operations through assigned shift coverage as part of a 24/7 customer support schedule.
- Represent FlexQube professionally onsite and contribute to a safe, efficient, and customer-focused service experience.
- Support urgent service issues, troubleshooting, recovery actions, and production-critical customer needs related to equipment operating in the building, including AMRs and LiftRunner solutions.
Travel and Customer Support
- Travel to other sites occasionally (0-30%) to support if we have reduced manpower due to illness or vacations, based on customer demand, project schedules, and service priorities.
Site Operations Support
- Support day-to-day onsite service operations at the customer facility, including inspections, basic adjustments, maintenance coordination, and readiness of FlexQube equipment in operation, including AMRs and LiftRunner solutions.
- Assist with equipment checks, troubleshooting follow-up, repair verification, spare parts coordination, and documentation needed to keep equipment available and performing reliably.
- Help maintain an organized, safe, and efficient onsite support environment in partnership with customer teams, operations, engineering, and service leadership.
Technical Collaboration and Continuous Improvement
- Provide field feedback to engineering, operations, and service leadership to improve product quality, installation methods, and serviceability.
- Support creation and improvement of work instructions, service procedures, troubleshooting guides, and best practices.
- Contribute to continuous improvement efforts that strengthen FlexQube’s service capability and customer satisfaction.
Safety, Compliance, and Administration
- Follow FlexQube and customer safety procedures, site rules, travel requirements, and documentation standards.
- Maintain accurate service reports, expense reporting, time reporting, and other administrative requirements connected to field assignments.
- Ensure tools, equipment, and service materials are maintained and ready for travel and customer work.
Pay: $33.00 - $42.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Field service: 1 year (Preferred)
Work Location: In person
