Advisor Concierge Job Description
Reports to Shop Manager and/or Principal Broker
Job Purpose
The Advisor Concierge ensures proper flow of office procedures and supports our Real Estate Advisors, Broker, and Management by carrying out common office duties. A priority is to maintain a positive,cfriendly, and professional company image by acting as the first line of contact and support to visitors,ccustomers, and vendors in person, online, and via telephone. This is an in-person position for our Aspen, Colorado location.
Duties and Responsibilities of the Office Administrator
General Office Support
- Consistently create a welcome environment and positive culture within the shop.
- Greet advisors and visitors as they come into the shop.
- Plan for sales meetings, provide refreshments if needed, and help prepare agenda with Shop Manager and Broker.
- Provide on-going training on E&V tools & technology by arranging virtual or lunch-and-
learns training sessions with relevant topics.
- Organize, manage and host company or other special events.
- Assist advisors with set-up of the conference room for client meetings.
- Answer phones, distribute mail and be responsible for opening and closing the office daily.
- Manage procurement of office supplies and office vendor services, like janitorial or
copier services, as needed.
- Keep all areas in the office clean, orderly, and always presentable: kitchens, restrooms,
conference rooms, and waiting areas.
- Provide administrative support for and fulfill other duties assigned by EVGG leadership.
Rental Assistance
- Responsible for putting together rental welcome baskets and making sure supplies for
baskets are maintained.
- Managing the Short Term Rental License Program. Assist advisors with applications,
approvals and maintenance.
- Assist advisors with rental paperwork.
- Manage any rental programs, software and websites to make sure they are up to date.
Marketing Assistance
- Upload new listings to shopTV and assist in shop website maintenance.
- Print out and update window displays at Aspen Shop and assist with other shop
windows
- Assist advisors with pre-list marketing strategies.
ENGEL&VÖLKERS GESTALT
GROUP
- Distribute listings to marketing team and AC's for cross-selling opportunities on social media.
New-Agent Onboarding, as needed assistance
- Order credentials and set-up new advisors with their E&V email account, email
signature, mobile phone email and business cards.
- Follow and complete the onboarding checklist.
- Set up and train new advisors on all E&V tools & technology.
- Work together with the marketing department to schedule new advisor social media and
press-release welcome announcements.
Interns, as needed
- Supervise and train shop interns in E&V responsibilities and Internship Training Program
requirements.
- Assist Shop Manager in ensuring Internship Program requirements are satisfied for each intern
and complete Internship Program reviews when requested.
- Assist interns in finding living accommodations, opening a bank account, getting a social security
card, using public transportation, orienting to the area, etc.
- Help provide cultural experiences and include interns in shop or company events, trainings and
staff or advisor holiday events, if possible.
Schedule: M-F 9:00 am-5:00 pm
Work Location: Aspen, Co
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
