The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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The Vehicle Services Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statutes. This section provides guidance and training to the state’s authorized agents, the public, and other entities involved in the Title and Registration process.
This position is primarily an on-site position. The employee may be required, on occasion, to work from home for brief periods of time. In such instances, the staff member will be responsible for providing and maintaining a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on-site.
The Vehicle Services Unit is seeking a Back Office Cashiering Clerk (Administrative Assistant II) to process the daily work incoming for the Back Office Cashiering Unit (BOC). This position is responsible for transaction processing, cash drawer operation, and document imaging for the Vehicle Services Unit.
Duties include, but are not limited to:
Acceptance or rejection of applications and associated fees
Analysis of documents to ensure completeness
Validating requests to process
Accept and record payments
Mail record search requests and secured inventory
Processing payments for duplicate title applicants, motor vehicle records searches, horseless carriage, and low powered scooter
Reconciling cash drawer and cash receipt reports of physical monies collected
DMV video: https://youtu.be/9isQWl9grYc
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
G3A3XX
ADMINISTRATIVE ASSISTANT II
MINIMUM QUALIFICATIONS:
Experience Only:
Two (2) years of relevant experience in General Clerical and/or Cashiering.
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
Data entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your general clerical and/or call center experience must be documented on your application. (Part-time experience will be pro-rated.)
OR
Education and Experience:
A combination of related education in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar fields and/or relevant experience in General Clerical and/or Cashiering equal to two (2) years.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications:
The ideal candidate will possess the following skills:
One plus years working in a complex, high volume regulatory workplace
Career progression in a general clerical and/or customer service position
Strong analytical skills
Organized time management skills
Accuracy and attention to detail
Experience working on a team
Ability to adapt to a changing work environment
Experience working in a fast paced, high stress environment
Experience or familiarity working in Google Suite
Ability to research complex issues utilizing statute or job aides
Previous audit experience
DOR Required Skills and Competencies: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the CDOR:
Residency: Must become a resident of the State of Colorado. The relocation timeframe depends on DOR needs and is typically 30 to 60 days after an offer is accepted.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful nationwide background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the
Universal Driving Standards Policy (Download PDF reader)(Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid Colorado driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
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Have an assigned State fleet vehicle
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Are required to operate a vehicle as part of the position
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Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
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Cover letters and resumes are encouraged to be attached to applications, however theyWILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process.
Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume" or "see attached" statements on your application.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "
[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website,https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address:
[email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available atspb.colorado.gov.
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at
[email protected]
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader)(Download PDF reader) (Download PDF reader). Paper applications must be received via email to
[email protected] by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
