About The Children's Healing Institute
Since 1988, CHI has been partnering with parents to ensure they have the skills, knowledge, resources, and confidence to create safe, healthy, and nurturing home environments for their children.
Our team is made up of dedicated individuals who are committed to making an impact. We place trust, integrity, teamwork and caring at the heart of what we do.
About the TEACUP Preemie Program®
Founded in 2008, the TEACUP Preemie Program provides comprehensive support to families with infants in the Neonatal Intensive Care Unit (NICU), addressing the emotional, mental, and practical challenges of a NICU stay. The program was originally created to serve families of premature infants, who remain the vast majority of families served, and has since expanded to support any family with an infant in the NICU, recognizing that a NICU stay can be overwhelming regardless of gestational age. TEACUP receives referrals from seven local hospitals, including four Level III NICUs, and serves approximately 71 families each year across Palm Beach County. Services — all offered free of charge — include one-on-one parent guidance, peer support groups, mental health screenings, lactation support, breast pump lending, resource referrals, and advocacy, with services available in English, Spanish, and Haitian Creole to ensure equitable access for families from diverse backgrounds. At its core, TEACUP is focused on reducing isolation, promoting parental mental health, and equipping families with the confidence and tools to care for their medically vulnerable babies — during and after their hospital stay.
TEACUP Preemie Program® Supervisor – Full-Time
Job Summary
The TEACUP Preemie Program® Supervisor is the clinical and administrative lead of the program, overseeing all aspects of the program’s operations under the direct supervision of the Chief Program Officer. The program supervisor is responsible for ensuring that all activities of the program align with TEACUP’s mission. This position also provides direct services including assessments, individual support, groups and breast pump lending to mothers/parents who have a premature and/or medically fragile infant in the NICU. Services may be provided in the hospital NICU, community, office or client home. Duties involve travel and occasional evening and weekend hours.
Responsibilities and Duties (Include but not limited to):
- Manage all program inquiries and referrals
- Assess families for program appropriateness and needs
- Assume lead responsibility for the coordination of NICU/virtual groups; Facilitate NICU/virtual groups
- Provide case management – assist in identifying family needs and appropriate resources, serve as an advocate, work with other care providers as necessary
- Provide education, information, and emotional support to participating families
- Oversee breast pump lending, including distribution and recovery of breast pumps
- Act as a liaison and appropriate representative for the agency with community agencies, hospitals and other organizations
- Participate in the development and maintenance of relationships with vendors, partners and referral sources
- Assist in the acquisition and management of program resources
- Maintain program data and current statistics reflecting services provided/outcomes
- Supervise program staff and volunteers to ensure quality performance
- Maintain required records and ensure quality of the documents
- Follow program policies and procedures
Qualifications and Skills
- Master degree in Social Work, Child Life, or Human Services related field with 2 years’ minimum experience.
- Bilingual (Spanish or Haitian Creole) a plus
- NICU and or hospital experience - highly preferred
- Any of the following a strong plus: supervisory experience, experience w/premature and/or medically fragile NICU infants and their families, case management and group facilitation experience
- Excellent written and oral communication skills
- Proficiency in Microsoft Word, Access, Excel; experience with online database platforms
- Valid Florida driver’s license
- Must pass a Level II background screen
- Ability to work flexible hours throughout the week to meet program/agency needs, including weekends and evenings as necessary
Job Type: Full-time
Pay: $54,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have any experience in a medical or hospital/NICU setting?
Education:
Experience:
- social work, child life or related: 2 years (Required)
Ability to Relocate:
- West Palm Beach, FL 33409: Relocate before starting work (Required)
Work Location: In person
