We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability.
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100% Remote Work – work from anywhere in the U.S.
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100% Employer-Paid Medical Insurance
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$1,500 Annual HSA Contribution
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Generous Paid Time Off
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403(b) Retirement Plan
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Professional Development & Education Assistance
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Provide advanced troubleshooting and technical support for Epic systems and related technologies
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Research, diagnose, and resolve complex IT issues in a timely manner
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Act as escalation point for high-priority incidents and critical system issues
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Create, track, and prioritize tickets within the IT change management system
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Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks
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Review and follow up with internal IT teams on ongoing initiatives
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Collaborate with third-party vendors to validate configuration and functionality within Epic environments
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Plan and execute deployment of Epic end-user devices in coordination with local IT teams
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Work closely with internal IT teams to ensure continuous service delivery
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Lead and participate in internal and external trainings for IT staff and end users
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Maintain clear communication with stakeholders regarding issue status and project updates
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Create and maintain system documentation, support procedures, and application configurations
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Follow IT policies, support procedures, and user code of ethics
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Ensure HIPAA compliance and data security standards are consistently met
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7+ years of experience in an IT-related role or bachelor’s degree in a computer-related field (or equivalent experience)
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Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments
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Strong experience with IT Help Desk frameworks and service delivery models
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Experience with Microsoft technologies and/or Azure administration
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Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems
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Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome)
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Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce)
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Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems)
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Excellent written, communication, and interpersonal skills
