Description:
Woerner Agribusiness is seeking a motivated and technically skilled IT Support Technician to join our team. This position is responsible for providing day-to-day technical support for employees across multiple locations, ensuring our technology systems operate efficiently and securely.
The ideal candidate has a solid foundation in IT, enjoys troubleshooting technical issues, provides exceptional customer service, and is eager to continue learning and growing in the field of information technology.
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Provide first-level technical support for employees in person, over the phone, and remotely.
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Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, tablets, mobile devices, and other technology.
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Set up workstations, user accounts, email, and software for new employees.
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Troubleshoot hardware, software, networking, internet, and connectivity issues.
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Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
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Assist users with Microsoft Business Central and other business applications.
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Perform routine software installations, system updates, patches, and preventative maintenance.
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Manage IT equipment inventory and maintain accurate documentation.
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Coordinate repairs and warranty service with outside vendors when necessary.
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Assist with cybersecurity initiatives, including antivirus management, password security, and user awareness.
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Document support requests and maintain technical procedures.
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Travel periodically to company locations to provide on-site support.
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Perform other IT-related duties as assigned.
Must be able to work varied hours / days including weekends, and holidays as needed.
Benefits: Competitive compensation and generous benefits package offered including Health, Dental, and Vision Insurance Plans; Disability Insurance plans; Paid Time Off/Paid Holidays; 401K with company match; Company paid life insurance.
Woerner Agribusiness, LLC is an Equal Opportunity Employer.
Job Type: Full-time, Exempt
Benefits:
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Medical, Dental and Vision Insurance
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401(k)
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Employee Discount
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Flexible Savings Account
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Life Insurance
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Paid Time Off (PTO)
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Disability Insurance
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Professional Development Assistance
Schedule:
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Day Shift - Monday to Friday
Requirements:
- 1–3 years of IT support experience, technical support, or a related field or an associate degree, technical certification, or equivalent hands-on experience.
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Working knowledge of Windows operating systems and Microsoft 365.
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Basic understanding of networking, computer hardware, and troubleshooting.
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Strong problem-solving and customer service skills.
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Excellent communication and organizational abilities.
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Ability to learn new technologies quickly and work independently.
