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Functional Title: Community Relations Director
Job Title: Volunteer Services Coord IV
Agency: Health & Human Services Comm
Department: Community Relations
Posting Number: 18794
Closing Date: 07/29/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $4,020.33 - $6,335.66
Pay Frequency: Monthly
Salary Group: TEXAS-B-19
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Waco Center for Youth
Job Location City: WACO
Job Location Address: 3501 N 19TH ST
Other Locations:
MOS Codes: No military equivalent
Brief Job Description:
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.
The Community Relations Director performs advanced (senior-level) volunteer services work under the direction and general supervision of the Superintendent of the assigned State Hospital. Work involves planning, organizing, directing, publicizing, and overseeing a volunteer services program; working with local, state, and national groups involved in volunteer services; and providing technical assistance to encourage the growth and development of volunteer services. This position will supervise the work of volunteers and lower-level staff. Performs advanced management and support activities for the effective administration of the Community Relations Department, Volunteer Services Council, and Family Association.
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Essential Job Functions (EJFs):
- Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
- Plans, organizes, supervises, directs, and publicizes the facility's total Community Relations area to include the following: Researching and securing resources from outside sources and stakeholders. Preparing policies and procedures. Preparing educational and training materials. Preparing and monitoring budget for the Community Relations Department. Preparing monthly and annual reports utilizing existing expenditure logs, data from Human Resources Dashboard, human capital from various functions, and donation logs for patient improvement and quality of care.
- Organizes and maintains specific programs of recruitment, selection, orientation, assignment, assessment, and recognition for volunteers. Works with facility staff providing technical assistance in matching clients' needs with volunteers' skills.
- Provides support to the Volunteer Services Council and Family Association as a non-voting member providing assistance when and where required. Provides oversight and management of Volunteer Services Council and Family Association fundraisers by ensuring the events and council adhere to State of Texas and Legislative policies and procedures.
- Provides media support to the center for public service announcements, news stories, press releases for the recruitment of volunteers and employees, marketing projects, and fundraisers. Develops and oversees Community Relations and associated policies, publications, and other related information following establishing guidelines. Serves as part of the Incident Command System as the Public Information Officer.
- Solicits and ensures that contributions and donations are properly documented and acknowledged providing proper management and tracking of monetary and in-kind donations via creation of databases and logs, ensuring that there are no conflicts of interest and monies are spent judiciously for the good of the patients.
- Performs special assignments as requested by the Superintendent. Will provide supervision over volunteers and staff while formulating plans and during events.
- Performs other duties as assigned by the supervisor to ensure efficient operation of the patient care unit. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge, Skills, and Abilities (KSAs):
- Knowledge of community organization and administration and general principles of volunteer services.
- Knowledge of grant funding, and the rules and laws surrounding grant awards.
- Advanced computer skills.
- Skill in fostering and maintaining positive relationships.
- Skill in the use of Microsoft applications to include Office, Outlook, Excel, and PowerPoint.
- Skill in researching best practices.
- Ability to plan, promote, and implement community service programs that support the facility.
- Ability to speak and write effectively for newspaper, radio, and/or television.
- Ability to work effectively with professional and non-professional staff within the facility.
- Ability to work effectively with community leaders and organizations.
- Ability to work effectively with minimal supervision and make varied decisions within broad parameters.
- Ability to work with facility mission and service/workplace values.
Registrations, Licensure Requirements, or Certifications:
- Must possess a valid Texas driver's license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver's license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy. Must be able to drive state vehicles and golf carts.
Initial Screening Criteria:
- Graduation from an accredited four-year college or university with a major in Marketing, Public Relations, Volunteer or Non-Profit Management AND three (3) years' direct experience in marketing, public relations, volunteer, or non-profit management.
OR
- Six (6) years' direct experience in marketing, public relations, volunteer, or non-profit management AND two (2) years' experience in volunteer or donor database.
Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide, and Employee Misconduct, and List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and State Hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine preventable. As a result, State Hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
Waco Center for Youth is a psychiatric residential treatment facility that serves teenagers ages 13 through 17 with emotional difficulties and/or behavioral problems. Waco Center for Youth bases its treatment philosophy on the belief that both behavior change and an understanding of self and others are equally important in achieving significant long term success in treatment. The mission of Waco Center for Youth is “to give each youth a chance for change” by providing comprehensive psychiatric residential treatment services to emotionally disturbed adolescents of the state of Texas. The facility is operated by the Health and Human Services Commission and is accredited by the Joint Commission on Accreditation of Health Care Facilities.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
