Job Summary
The AVE Group is seeking an Assistant Manager who is responsible for overseeing all aspects of Novo Coffee operations; including but not limited to building sales, hiring/training of management and team members, daily execution of safety/sanitation, quality food preparation and guest service. This also includes overseeing personnel by planning and providing direction of hourly team members as well as supervisors.
Also, the Assistant Manager is primarily responsible for delivering and leading exceptional customer service across both Novo Coffee kiosk locations. This role serves as the on-shift leader for guest experience execution, ensuring every customer receives friendly, professional, and personalized service. The Assistant Manager coaches and develops team members to consistently uphold customer service standards, strengthen guest relationships, drive customer satisfaction and loyalty, encourage positive guest feedback and Google Reviews, and maintain high standards of hospitality, product quality, cleanliness, and service consistency. Leading by example, this position fosters a culture of service excellence and creates memorable guest experiences at every interaction.
Novo Coffee Hours: 4AM - 8PM
BENEFITS:
- Medical, Vision, Life, and Dental Insurance offered after the first of the month following 60 days of full-time employment.
- Paid Time Off
- Eligible up to $100 travel allowance per pay period
- Employee Meal Program
- Company paid Airport Employee Parking or RTD EcoPass
- Room for growth!
RESPONSIBILITIES:
- Effectively and efficiently managing the restaurant by following the best practices of Novo Coffee to ensure guest satisfaction and profitability.
- Manage the day to day operations that include decision making, team member support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
- Optimize profits by scheduling labor efficiently and ordering food and supplies to maintain appropriate inventory levels.
- Communicate equipment problems effectively and practice good preventative maintenance on all equipment.
- Increase sales by ensuring guest satisfaction and prompt problem resolution.
- Maintain a safe, secure, clean and healthy facility environment by establishing, following and enforcing sanitation standards and procedures; complying with health and legal regulations and maintaining security systems
- Ensure the restaurant maintain specific standards, passing Health Department inspections with a 90% or better
- Responsible for the hiring, onboarding, training, communicating job expectations, and retention of team members through coaching, motivation, recognition and development as well as monitoring and disciplining when necessary.
- Maintain operations by preparing policies and standard operating procedures, implementing production, productivity, quality and patron-service standards; determining and implementing system improvements.
- Responsible for delegating and following up on tasks while remaining accountable for the overall function of the restaurant.
- Exercise good judgment and decision making in escalating concerns aggressively resolve issues.
- Ensure adherence to company cash handling and payment processing procedures.
- Control of profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions.
- Deliver exceptional customer service by actively engaging guests, resolving concerns promptly, and ensuring every interaction reflects Novo Coffee hospitality standards.
- Build strong guest relationships that support customer loyalty, repeat business, and positive brand perception within the airport environment.
- Serve as the on-shift leader for customer experience, ensuring consistent execution of service standards and guest satisfaction across both kiosks.
- Monitor and respond to guest feedback channels, including Google Reviews and customer comments, identifying trends and partnering with management to improve satisfaction and service quality.
- Coach and model service behaviors for team members, emphasizing hospitality, communication, and effective service recovery techniques.
- All duties assigned by Operations Manager and Executive Management
Wat We Are Looking For:
- Proven experience in food service management or restaurant management roles.
- Availability to work nights, weekends, flexible schedules, and holidays.
- Exceptional leadership, interpersonal, written and oral communication as well as conflict resolution skills.
- Basic computer literacy, basic math skills and strong analytical/decision-making skills.
- Ability to delegate tasks to those capable of performing them.
- Highly energetic, positive, self-motivated, goal oriented, engaging, dependable and maintains a professional appearance.
- Upholds ideals, values, and practices that are the foundation of The AVE Group Loyalty, Innovation, Service, Communication and Flexibility.
QUALIFICATIONS:
- High School Diploma or equivalent, some college preferred.
- Minimum 2 years of leadership experience in a coffee shop, cafe, restaurant, or quick services restaurant
- Prior experience in Airport Concession is strongly preferred, not required.
- Experience working in a Coffee Shop or like environment preferred.
PHYSICAL WORKING DEMANDS:
Must be able to work on your feet for up to 12 hours. The position requires prolonged standing, bending, stooping, twisting, reaching overhead and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion.
The AVE Group is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law. While AVE Group is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
Job Type: Full-time
Pay: $57,500.00 - $62,500.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Management: 2 years (Required)
- Food And Beverage: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
