About M3 Networks powered by ROBO: ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you’re looking for an opportunity to grow and thrive while solving technical challenges, we’re your dream come true.
ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, A positive energetic environment brings life to work, Adapt and Overcome! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.
Position Summary: As a Field Technician at M3 Networks/ROBO, you'll deliver high-quality technical support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced environment. You'll troubleshoot and resolve a wide variety of issues across desktops, laptops, printers, Microsoft 365, and core business applications both onsite and remotely. When onsite, you'll install equipment, resolve issues, and represent M3 Networks/ROBO with professionalism and confidence.
You will also actively work tickets from the Service Desk queue, maintaining accurate, real-time documentation in ticketing system.
This role requires the ability to adjust priorities based on business needs and seamlessly shift between onsite support, hardware preparation, and ticket resolution.
This job will require someone to work from their home office about 80% of the time, and traveling to client sites in the Dallas area the other 20% of the time.
Responsibilities
- Travel to client locations to troubleshoot and resolve technical issues
- Install and configure desktops, laptops, printers, and related equipment
- Deploy hardware and ensure all required software, security tools, and configurations are properly applied
- Prepare, stage, and configure equipment prior to deployment
- Provide remote support and work tickets from the Service Desk queue as assigned or when capacity allows
- Troubleshoot issues across desktops, laptops, Microsoft 365, and core business applications
- Maintain real-time, accurate documentation in HaloPSA as work is performed
- Keep tickets, calendar, and communication tools updated in real time
- Communicate clearly with clients and internal teams to support smooth service delivery
- Shift between onsite support, hardware preparation, and ticket work based on business needs
Qualifications
- 2+ year of experience in IT support or a related role preferred
- Basic troubleshooting experience with desktops, laptops, and printers
- Familiarity with Microsoft 365, Windows operating systems and MacOS
- Strong communication and customer service skills
- Ability to stay organized and manage multiple priorities in a fast-paced environment
- Willingness and ability to travel to client sites as needed
- Ability to follow processes and maintain accurate documentation
- Comfortable working both independently and as part of a team
- Experience working in an MSP environment is a plus
- CompTIA A+ or Network+ certification (or working toward) is a plus
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off and Holidays
- Parental Leave, Jury Duty Leave
- Professional Development Assistance
- Certification Bonus Program
- Milage Reimbursement
Pay: $23.00 - $33.00 per hour
Work Location: In person
