MAIN FUNCTION:
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To provide administrative support to Channel sales managers
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Provide front-line sales support for Channel customers
QUALIFICATIONS:
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1-2 years order entry/customer relationship building experience
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BS in Business Administration or a related major
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Working knowledge of MS Office products including Word, Excel, PowerPoint, and Power BI
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Excellent written/oral communication, including ability to communicate effectively in English (Bilingual a plus)
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Ability to organize and enter large amounts of data efficiently with accuracy
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Strong attention to detail
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Strong organizational skills
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Strong service and customer relationship building skills
WORKING CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
KEY RELATIONSHIPS:
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PNY staff
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Customers
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RMA departments at customer locations
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PNY sales representatives
DUTIES AND RESPONSIBILITIES:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Process orders via EDI
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Manage order entry and manual order changes for customers
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Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive
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Set up new parts for customers via Customer’s Portal
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Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping
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Proactively monitor exceptions and errors in Epicor for timely order processing
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Furnish shipping reports to designated accounts, designed to customer’s specifications
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Coordinate with Planning/Shipping to meet required delivery dates
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Maintain Customer Routing Guides and Compliance Guidelines
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Maintain databases for designated accounts, including ship to addresses, SKU numbers and customer specifications
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Maintain up-to-date filing system of sales orders, PO’s and other related reports
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First point of contact in resolving customer issues (e.g. order status, expediting, ETA’s, and shipping inquiries) and last point of resolution. If not, know when and who to escalate
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Enter RMA requests and follow-up completion of RMA documentation process
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Prepare daily reports on inventory and backlog for internal use
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Prepare consignment billing weekly for Office Superstores
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Attend weekly customer calls to ensure timely and effective communication between customer and Planning
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Provide details to avoid chargebacks for compliance violations
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Prepare PVs for Finance to accommodate price discrepancies on orders
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Make certain to be effective back-up of accounts when needed
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Ensure timely order flow through Rithum as well as maintaining current inventory stats
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Update and keep vendor portals current on pricing, part numbers and UOM configurations
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Attend training on product and procedures as required
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Be effective liaison between Sales and Customer on all issues
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Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing
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Assist in other areas, as assigned
COMPENSATION:
The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.
BENEFITS OVERVIEW:
We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.
