Description:
Position Description:
The Revenue and Property Operations Manager will support Property Management leadership across three areas: revenue management tool administration and pricing accuracy, personnel management for onsite operations roles, and quality assurance/control across our Hospitality at Home service model. This is a hands-on, deputy-level seat reporting into the VP of Property Management, with direct exposure to a Q4 revenue management tool rollout.
Duties/Responsibilities:
Revenue Management & Pricing (approx. 1/3)
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Serve as day-to-day administrator, trainer, and troubleshooter for the selected revenue management tool
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Audit lease files for accuracy
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Pricing workbooks review for accuracy
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Verify amenity pricing is correctly reflected across the portfolio and at new properties at startup
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Generate renewal pricing and oversight across the portfolio.
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Coordinate the distribution and interpretation of market data to the property leasing and management teams to ensure our pricing strategy is aligned with the market.
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Confirm new projects are accurately built out in Yardi (in coordination with Yardi system ownership)
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Support the CFO on revenue management tool evaluation and Q4 rollout and ongoing tool use and troubleshooting
- Monitoring Collections & relationship with collection agency.
- Budget & forecasting support during budget season
Personnel Management (approx. 1/3)
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Screen and interview candidates for Assistant Property Manager, and Property Manager openings and assistance with interviewing Leasing roles portfolio wide assists with hiring of Leasing Consultants.
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Train incoming team members (in coordination with existing PM training ownership)
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Monitor timecard accuracy across onsite teams
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Provide on-site coverage when an APM or PM seat is vacant or the incumbent is on PTO
QAQC & Operations (approx. 1/3)
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Conduct lease audits, including evaluation and use of the Surface.AI platform
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Understand all tech systems and provide some level of support when needed.
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Create, implement, and track select Operational SOPs
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Ensure onsite teams are trained on and following the Hospitality at Home service model
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Support select additional operations projects as assigned
Requirements:
Required Skills/Abilities:
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5+ years in multifamily property operations, revenue management, or a closely related role
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Yardi experience required
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Strong Excel and analytical skills; comfortable auditing financial/pricing data for errors
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Experience with hiring, interviewing, or training frontline property staff a plus
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Comfortable in a hybrid analyst/people-manager/auditor role — this is not a single-lane desk job
Education and Experience:
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Bachelor's degree Preferred or related field and/or equivalent experience.
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At least 5 years of multifamily property operations experience required.
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Experience with Yardi/Funnel and Revenue Mgt Tool preferred.
Classification: Exempt
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Expected Hours of Work This is a full-time Hybrid position: 40 hrs. /wk. 4 days a week on site, (flexibility on the hours), 1 day remote.
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Days and hours of work are Monday through Friday: 8:30a.m. to 5:00p.m.
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Lunch break is 30 minutes daily.
Compensation: $75,000-$85,000 per year, PTO, MN Paid Family and Medical leave, benefits eligibility. ONC Stipend, ONC hours and Snow plow After hours paid at time and 1/2. Full benefits, medical, vision, dental, HSA, (employer contributions). Basic Life insurance employer paid, 401k match up to 4%. Virtual clinic (employer paid) Company sponsored events, wellness programs.
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
