Café Shift Lead — LuLu Fresh
San Francisco, CA | Full-Time
About Us
We’re not your average café. At LuLu Fresh, our mission is to create a space that energizes, nourishes, and inspires. From thoughtfully crafted specialty coffees and matchas to salads and bowls made with fresh, feel-good ingredients—every item on our menu is designed to make you glow from the inside out.
We are a modern, wellness-forward café committed to nourishing food and inspiring art that nurtures creativity and well-being.
If you’re passionate about creating experiences through food, drink, and art—and have the leadership experience to back it up—we’d love to meet you.
Position Overview
As a Café Shift Lead, you'll lead day-to-day café operations during your shift, ensuring an exceptional guest experience while supporting and motivating the team. You'll be the go-to leader on the floor, helping maintain high standards for service, food quality, cleanliness, and efficiency.
This role is ideal for someone with café leadership experience who enjoys coaching others, thrives in a fast-paced environment, and takes pride in delivering an outstanding guest experience.
What You'll Do
Operations & Leadership
- Conduct and lead daily café operations during assigned shifts
- Open and close the café following established procedures
- Ensure food safety, cleanliness, and health standards are consistently met
- Assist with cash handling and register reconciliation
- Handle inventory, production kitchen, vendor relations, and daily deliveries
- Ensure compliance with food safety and health regulations
Guest Experience
- Cultivate and deliver a warm, knowledgeable, and personalized guest experience
- Resolve customer concerns quickly and professionally
- Handle customer feedback with grace and a solution-first mindset
- Ensure consistent drink and food quality across all offerings
- Maintain the ambiance and aesthetic of the café space
Beverage & Food Excellence
- Prepare and serve high-quality espresso drinks, matcha, and café menu items
- Coach team members on beverage standards and workflow
- Maintain consistency in recipes, presentation, and service speed
- Stay current on coffee, matcha, and specialty beverage trends
- Collaborate with team on R&Ding seasonal menus and wellness-based offerings
Business Development & Marketing
- Monitor sales performance and identify areas for growth
- Collaborate on promotions, events, and community partnerships
- Assist in creating and posting content for social media (optional but encouraged)
Team Support
- Train and mentor new team members during shifts
- Lead by example with a positive attitude and strong work ethic
- Foster teamwork, accountability, and open communication
- Help ensure smooth shift transitions between team members
What We’re Looking For
- 1–3+ years of experience in a café, coffee shop, or wellness food concept
- Previous experience as a Shift Lead, Key Holder, or senior barista preferred
- Strong knowledge of espresso, coffee, matcha, and specialty beverages
- Excellent customer service and communication skills
- Organized, solution-focused, and calm under pressure
- Experience with POS systems and cash handling
- ServeSafe Certification (or willingness to obtain)
- Flexible availability, including some weekends/holidays
Bonus Skills (Not Required, but a Plus!)
- Barista training or certification.
- Event planning or community engagement experience.
- Visual merchandising or café design sensibility.
What We Offer
- Employee discounts on all food, drinks, and art
- Opportunities for growth in a values-driven, expanding company
- Supportive, inclusive, and vibrant work culture
To Apply
Please submit your resume.
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
Work Location: In person
