Job Description:
At JSX, we're not just a lifestyle carrier – we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
The Manager of Airport Services Training is responsible for leading the design, delivery, and continuous improvement of all Above Wing training programs for Airport Services Crewmembers. This leader manages a team of instructors responsible for onboarding, recurrent, and advanced training while ensuring every program reinforces JSX's commitment to safety, compliance, hospitality, and operational excellence. Working closely with operational leaders and support departments, you'll help ensure our Crewmembers are prepared to deliver an exceptional Customer experience at every station.
Your day is centered around developing exceptional Airport Services Crewmembers by ensuring every training program is engaging, compliant, and operationally relevant. You'll balance instructor leadership, curriculum oversight, and cross-functional collaboration to prepare teams for success across the JSX network. Additional responsibilities include:
- Lead the planning, development, and delivery of Above Wing training programs, including onboarding, recurrent training, advanced learning, and operational readiness initiatives.
- Ensure training materials align with FAA, Safety, Security, and company standards while reinforcing hospitality and operational excellence.
- Partner with operational leaders to update curriculum, job aids, reference materials, and training content as procedures evolve.
- Lead training efforts supporting new station openings, aircraft introductions, technology implementations, and procedural changes.
- Collaborate with the Below Wing Training team to ensure a consistent and coordinated Airport Services training strategy.
- Manage and develop a team of Airport Services Instructors and Airport Services Training Supervisors responsible for delivering Above Wing training programs.
- Conduct classroom observations, coaching sessions, and performance evaluations to ensure instructional excellence.
- Coordinate instructor scheduling, travel, and resource planning to support onboarding classes, on-the-job training, special projects, and network growth.
- Promote instructor development through mentorship, coaching, webinars, and professional development opportunities.
- Maintain accurate training records within the Learning Management System and ensure timely completion of all required documentation.
- Lead quality assurance initiatives, internal audits, and instructor calibration to ensure consistency across all training programs.
- Partner with Safety and operational teams to integrate risk assessments and mitigation strategies into training content.
- Support station visits, operational readiness assessments, and field observations to validate training effectiveness.
- Track training metrics, completion rates, instructor performance, and learner feedback to identify opportunities for continuous improvement.
- Prepare reports and recommendations for leadership regarding training effectiveness, operational readiness, staffing needs, and future learning initiatives.
- Assist with annual training plans, instructor staffing forecasts, and budget planning for Airport Services Training.
- Develop Future Leaders: Build training programs that shape the next generation of Airport Services professionals.
- Create Lasting Impact: Influence the Customer experience by preparing Crewmembers to deliver exceptional service.
- Lead a High-Performing Team: Coach and develop talented instructors while fostering a culture of learning and accountability.
- Drive Continuous Improvement: Modernize curriculum, delivery methods, and learning technologies to improve training effectiveness.
- Support Network Growth: Play a critical role in new station launches, operational changes, and company expansion.
We're looking for someone who is:
- Passionate About Development: You enjoy helping others learn, grow, and achieve their full potential.
- Collaborative: You build strong partnerships across departments to ensure training supports operational success.
- Organized: You successfully balance multiple priorities while maintaining exceptional attention to detail.
- Influential: You communicate effectively, coach confidently, and inspire others to embrace continuous learning.
- Operationally Minded: You understand how effective training directly impacts safety, compliance, and Customer experience.
- Adaptable: You embrace change and continuously improve training programs as the operation evolves.
- Entrepreneurial: You take ownership, act decisively, and continually seek to improve.
- Bachelor's degree in Training, Aviation Management, Hospitality, Organizational Psychology, or a related field, or equivalent experience.
- 3–5 years of experience in training leadership, preferably within aviation, hospitality, or other operational environments.
- Demonstrated experience managing instructors, facilitators, or learning professionals across multiple locations.
- Experience supporting onboarding, recurrent training, compliance training, and operational readiness initiatives.
Knowledge, Skills & Abilities:
- Strong knowledge of FAA, ACAA, and Airport Services operational procedures.
- Excellent leadership, coaching, facilitation, and project management skills.
- Experience with Learning Management Systems (LMS), Microsoft Office Suite, and virtual learning platforms.
- Strong written and verbal communication skills with the ability to engage diverse audiences.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Willingness to travel up to 40% to support station launches, instructor development, on-the-job training, coaching, and webinars.
Preferred Experience:
- Experience leading training teams within aviation, hospitality, or other highly regulated service environments.
- Experience managing instructor teams across multiple locations.
- Experience supporting large-scale operational changes, new station launches, or enterprise learning initiatives.
- Ability to travel up to 40% to support station launches, instructor development, operational readiness, coaching, and learning initiatives.
- Ability to work flexible hours as operational needs require.
- Ability to facilitate classroom, virtual, and field-based training sessions.
- Ability to work collaboratively across departments while managing multiple concurrent priorities.
- Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer-paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
- Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
- 401(k) Match: 50% of your first 8%.
- Generous PTO: Take time to recharge with our flexible PTO plan.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.
JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
Compensation Range:
$69,200.0 - $84,800.0
JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
