Hampton Inn & Suites is searching for a Night Auditor to work at our beautiful Farmington Property . We currently are looking for someone who could work Friday and Saturday Night Audit shifts from 11 p.m. to 7a.m The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests during check-in, check-out, and throughout their stay.
Essential Job Functions:
- Must be reliable and dependable, with excellent customer service skills, ability to multi-task and problem solve, with understanding of basic accounting skills
- Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
- Operate telephone to answer, screen and forward calls, take messages and schedule/change reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments/ complaints and refer guest to a manager as necessary.
- Contact housekeeping or maintenance staff when guests report problems.
- Maintain room key control and supervise guest access to safe deposit boxes.
- Verify bank and deposits each shift and follow all cash handling and credit policies.
- Resolve guest issues quickly, efficiently, courteously and professionally.
- Responsible for the order and cleanliness of the front desk and adjacent work areas.
- Complete front desk communication log daily.
- Ensure all Front Office policies and procedures are consistently applied.
Qualifications
- Experience in a Hotel Front Desk position preferred. We will train the right candidates
Qualifications:
- Must be able to work flexible hours and days, including holidays.
- Punctual, dependable, and responsible
- Must be able to be attentive and alert during the late night to early morning hours of the shift.
Physical Requirements:
- Ability to stand extended periods of time
Pay: From $16.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
