Swing Shift CCTV Operator – Security Operations
Days: Sunday - Thursday
The GraveShift CCTV Operator is responsible for monitoring live surveillance systems, detecting suspicious or unsafe activity, documenting incidents, and coordinating with field personnel during overnight operations. This role plays a critical part in maintaining situational awareness, protecting client assets, and ensuring rapid response to security events during non-business hours. The operator must remain vigilant, detail-oriented, and capable of responding quickly to potential threats in a fast-paced security environment.
Key ResponsibilitiesCCTV Monitoring & Surveillance
- Continuously monitor live CCTV camera feeds across multiple client locations during overnight hours
- Identify suspicious activity, security risks, trespassing, safety hazards, or policy violations
- Perform proactive surveillance and virtual patrols using video management systems (VMS)
- Document all notable observations and incidents in real time
- Capture, bookmark, and export video footage when required for evidence or reporting
- Escalate critical events immediately according to company escalation procedures
- Maintain constant situational awareness across all monitored properties
Incident Response & Dispatch Support
- Receive and respond to alarm alerts, motion detections, and system notifications
- Coordinate with field officers, patrol units, and emergency services when incidents occur
- Provide real-time updates to supervisors and management during active situations
- Monitor patrol activities and confirm completion of required security tours
- Maintain communication with overnight field staff to ensure operational coverage
Reporting & Documentation
- Create accurate and detailed Daily Activity Reports (DARs) for overnight operations
- Write incident reports based on CCTV observations and alarm events
- Maintain detailed communication logs and event timelines
- Ensure all monitoring activity and incidents are properly documented in company systems
- Prepare video evidence packages when requested by management or clients
Client Support & Communication
- Respond professionally to overnight client inquiries regarding security events
- Provide incident summaries when required
- Follow client-specific security protocols and emergency procedures
- Ensure all client contact information and escalation procedures are current
Administrative & Compliance Duties
- Maintain monitoring logs and system activity records
- Track alarms, patrol checks, and security events during the shift
- Assist with internal reviews by ensuring proper documentation and video retention
- Support compliance with company security policies and operational procedures
Qualifications
- High school diploma or equivalent required
- 1–2+ years of CCTV monitoring, security operations, dispatch, or surveillance experience preferred
- Ability to maintain focus and vigilance during overnight shifts
- Strong multitasking ability in high-alert environments
- Proficiency with video management systems (VMS) and security monitoring software
- Familiarity with Microsoft Office or Google Workspace
- Strong written communication skills for professional reporting
- Ability to remain calm and make decisions during live incidents
Preferred Experience
- Experience working in a Security Operations Center (SOC)
- Familiarity with alarm monitoring platforms and remote guard systems
- Experience exporting and preserving CCTV footage for investigations
- Knowledge of incident escalation and emergency response procedures
- Experience conducting remote/virtual patrols
Core Competencies
- Situational awareness and vigilance
- Strong observational skills
- Rapid incident recognition and escalation
- Clear written communication
- High accountability and integrity
- Reliability and punctuality
- Ability to work independently during overnight operations
Schedule
Grave Shift:
Sunday – Thursday: 10PM – 6:30 AM
Job Type: Part-time
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
