SUMMARY:
An Applications Engineer is responsible for communicating product functionality and positioning to our marketing, sales and technical teams, as well as our customers and partners; creating and delivering presentations and demonstrations, as well as providing technical expertise and product support to our sales team and partners as they engage in associated sales activities with prospective customers.
DUTIES & RESPONSIBILITIES:
- Provide product specific technical support to the sales team to enable them to pursue and successfully close sales opportunities.
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Respond to detailed technical inquiries from sales personnel and potential customers.
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Work closely with engineering and sales personnel to explain product features, benefits and competitive advantages.
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Engage with prospects to understand their requirements.
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Design, develop and present effective, detailed, product demos and proof of concepts for prospective customers.
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Interface with engineering, sales and marketing to assist customers and market feedback.
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Continuously acquire and maintain current knowledge of competing products and technologies.
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Work with our technical staff to help support our day-to-day business needs.
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Maintain up-to-date status of projects in the CRM application.
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Continuous testing and debugging of product line, followed by detailed documentation of findings.
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Have the ability to understand a diverse set of technical aspects within a customer environment and then test and document the application and product requirements.
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Ability to remove all technical obstacles in the way of our ability to sell our products to a given customer.
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Perform all other duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in electrical engineering, Computer Science or equivalent work experience
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3-5 years of Pre-Sales/Applications support is required
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Excellent verbal, written and interpersonal communication skills
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Ability to successfully manage multiple priorities is a must
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Knowledge of Windows Operating systems and basic applications software experience is required
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Linux, Unix, Mac OS experience a plus
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Programming experience with languages such as C++, C#, .NET, Java and one or more scripting types (LUA, Python, Powershell, bash).
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Experience with Enterprise networking including but not limited to: wired and wireless communications troubleshooting including Wireshark capture, analysis and problem resolution, wireless LAN standards, site survey and roaming, network security, security scanning, vulnerability types
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Experience with UHF and HF RFID, RFID standards, IC types, encoding schemes, fixed and handheld readers, antennas, printers, RFID site surveys, RFID track and trace solution design
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Experience with peripherals such as thermal barcode printers and their attachment to various devices and host systems using serial, parallel, USB, Bluetooth, Ethernet and 802.11b/g/n/ac/ax
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Experience with AI for solution suggestions and problem solving
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Knowledge of print and apply systems is a plus
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Knowledge of electrical test equipment, such as Oscilloscopes and Protocol Analyzers is a plus
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Position can require extensive travel up to 50%; including International travel as required
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position
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Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
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Lifting: Lifting and moving boxed and unboxed products weighing up to 45 lbs on a semi-regular basis
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Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the *essential functions.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
