Customer Support Specialist
Be the friendly expert customers turn to — and the voice that helps shape our company.
At BeerBoard, we believe exceptional customer support isn’t just about answering questions — it’s about building trust, solving problems, and turning every interaction into a positive experience that creates loyal customers.
As a Customer Support Specialist, you’ll be the primary connection between our customers and our team. You’ll handle inquiries, troubleshoot issues, and deliver solutions with empathy, clarity, and speed across phone, email, live chat, and social media. Your work directly impacts customer satisfaction, brand loyalty, and our overall success.
If you’re passionate about helping people, love solving puzzles, and thrive on making someone’s day better, this role is for you.
What You’ll Do
· Deliver outstanding support — Respond promptly and professionally to customer questions and requests through multiple channels (phone, email, live chat, and social media).
· Resolve issues with care — Investigate complaints, troubleshoot problems, and provide thoughtful solutions or alternatives while keeping customers informed every step of the way.
· Own the customer journey — Update account information, process orders/transactions, and ensure every customer feels heard and valued.
· Keep everything organized — Maintain detailed, accurate records of all customer interactions in our CRM systems (Zendesk, Salesforce, HubSpot, or similar).
· Collaborate across teams — Partner with Sales, Implementations, Account Managers, and Product teams to resolve complex issues and share valuable customer insights that help us improve.
· Go the extra mile — Follow up with customers to confirm resolution, identify opportunities to improve their experience, and help build long-term loyalty.
What We’re Looking For
We’re seeking someone who genuinely enjoys helping others and takes pride in delivering great service.
You’ll thrive in this role if you have:
· Strong communication skills — Excellent written and verbal communication, active listening, and the ability to explain things clearly and empathetically.
· Problem-solving mindset — Strong analytical thinking with the ability to stay calm, patient, and professional — even in challenging situations.
· Customer-first attitude — A natural drive to resolve issues and create positive outcomes.
· Tech comfort — Familiarity with CRM or ticketing systems and basic office tools. Quick-learner of new software is a big plus.
· Experience — 1–2+ years of customer service, support, or client-facing experience is preferred (but we’ll train the right person with strong soft skills and attitude).
· Education — associate degree or bachelor's degree is a plus.
Bonus points if you have:
· Experience in a fast-paced or tech/SaaS environment
· Experience handling escalated issues or de-escalating difficult conversations
Why You’ll Love Working Here
· Make a real, visible impact every single day — your work directly improves customers’ experiences and helps drive company growth.
· Join a supportive, collaborative team that values your ideas and input.
· Grow your career in customer experience with opportunities for advancement and skill development.
· Work in an environment that respects work-life balance and recognizes great performance.
We’re building a team of empathetic problem-solvers who are proud of the service they deliver. If that sounds like you, we’d love to hear from you.
Ready to apply?
Please send your resume and a short note telling us why you’re excited about this role (and what great customer service means to you).
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
