About Captivea
Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies transform their operations by implementing Odoo ERP—the most complete all-in-one business management platform.
As our US client base expands, we are seeking a proactive Customer Success Manager to own post‑go‑live relationships, retention, renewal strategy, support coordination, and expansion readiness.
Mission
As a Customer Success Manager at Captivea, your mission is to ensure the long-term success and satisfaction of clients after they go live on Odoo. You will build strategic relationships with customers, oversee renewal cycles, manage support escalations, and identify opportunities for solution optimization and future expansion.
Your work ensures clients remain healthy, supported, and positioned for continued growth with Odoo and Captivea.
What You Will Do
Own Client Relationships post implementation
Manage Renewals & Retention
Coordinate Support & Issue Resolution
Identify & Influence Expansion
Success Metrics
You will be measured by :
Renewal execution (timeliness and accuracy)
Client retention rate
Support margin (efficiency of support utilization)
Expansion pipeline creation
Who We Are Looking For
Experience :
2–5 years in Customer Success, Account Management, Support Management, or similar client-facing roles
Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus
Mindset
Empathetic, structured, and relationship-driven
Strong communicator capable of executive-level conversations
Proactive problem-solver who can manage customer needs before they escalate
Organized, reliable, and comfortable owning multiple accounts in parallel
Huge Plus
Experience with Odoo
Technical or functional understanding of business processes (finance, operations, supply chain, etc.)
Compensation
Base Salary: $70,000 – $85,000
Variable Compensation: $15,000 – $25,000
On-Target Earnings (OTE): $90,000 – $110,000
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
